Innovation & Experience Head
hace 3 semanas
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges.
Because the greatest risk in life, is the risk of never trying Imagine what you could do here at Novartis
The Head of innovation & experience will contribute to strategically shaping the Novartis Innovative Medicines Unit and driving organization, engagement and business transformation while delivering growth in Chile, in line with strategic priorities. The role is responsible to identify and implement successfully acceleration initiatives, going beyond traditional business model solutions and reinventing the engagement & experience of key customers and patients, leading efforts on the multichannel and Digital Transformation, including defining new models and leveraging data and technology.
This role will be working closely with Country Head of Chile and is a member of the IM Leadership Team.
Major Accountabilities
- Leads & coaches a team of direct reports including: Customer Strategy in Innovation, Patient Experience, Customer Experience, Data & BI, Digital & Social Media.
- Participates as active member and decision-maker of the Leadership Team (LT);. By virtue of enterprise role, acts to identify and harness synergies and operational excellence across the business unit and inspires the organization to contribute to the big bold objectives by providing ongoing thought leadership across functional teams and infuse strong focus on customer & patients, data & digital technology thinking across initiatives and projects.
- Work within Integrity and Compliance policies and ensure those around and reporting to the role to do the same.
- Builds a strategic vision for Transformational Initiatives for the future of the organization. Defines Transformational Initiatives for new launches and portfolio in coordination with the X-functional team
- Leads the integrated initiatives that have cross-franchise and cross BU impact, generating growth opportunities for current portfolio and drive future business beyond the model of traditional franchises.
- Leads data analytics strategy to drive optimization of science, solutions & personalized engagements.
- Leads design and implementation of NGE capabilities of the engagement associates in-scope capabilities including seamless customer & patient experience, personalized and integrated omni-channel engagement, content creation & digital strategy, new product launch readiness, and patient support programs among others.
- Ensure development and functioning of best-in-class and strategically sound programs to support appropriate use of Novartis Oncology products; Evolve capability to a strategic lever of the OBU
- Digital & Social Media: Lead digital strategy, to drive innovation across the IM BU and champion Multichannel Engagement in alignment with Corporate Priority to go Big on Digital and Data implements
- Customer Experience: With the customer experience team, be the voice of the customer and Inspire Customer Obsession in entire Company (Culture & Capability Building).
- Interfaces and create linkages with relevant associates in IM Chile, region and global to leverage synergies and foster innovation.
- Define a unified agency approach across key engagement, experience, digital & social media approaches.
- Lead a cultural change across the organization as it relates to new models and leveraging technology
- Live and breathe a culture of experimentation and evolution and drive agile & liquid way of working, and deliver on culture & capability building in the liquid way of working
Key Performance Indicators
Key Performance Indicators
- Big Bold Objectives
- Inspiration, Curious & Unboss Role modeling
- Overall sales of business unit
- Active leadership of, and delivery of project milestones of Novartis strategic and tactical initiatives in scope of role
- Effective management of functional budget
- Vendor management and target productivity savings from operational effectiveness operations
- Digital innovation within the business unit
- Talent Development
Job Dimensions
Number of associates:
- Direct reports: 7-10
- Indirect reports: 5-10
**Commitment to Diversity & Inclusion**:
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
- More than 8 years of experience in the
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