Sr. Engineer, Technical Support

hace 2 semanas

Antofagasta, Chile Metso Outotec A tiempo completo

Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources?
At Metso Outotec you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new.
This is your invitation to rise above what was possible yesterday.

**Job posting end date**: 01/16/2023

DESCRIPCIÓN DEL CARGO /
**Nombre del Cargo (Job Title)**:
Ingeniero Senior de Soporte Técnico

**Gerencia (BU)**:
Technical Support

**Reporta a (Reports to)**:
Leader Technical Support.

**Localización (Location)**:
South America

Oficina de Localización (Office Location)

Copiapó-Chile 30% oficina, 70% Terreno

**Perfil de Competencia**:
Services

**Validado por**:
Gerente Technical Support

OBJETIVO DEL CARGO / (JOB STATEMENT)

Entregar soluciones y repuestas a los clientes de nuestros equipos Metso: Outotec, visualizando la operatividad de estos con una visión en la mejora continua que permita representar el alto compromiso de la Compañía con Nuestros Clientes. Adicionalmente, se requiere desarrollar las labores diarias con visión de alcanzar la excelencia operativa del Área de Technical Support.

DEBERES Y RESPONSABILIDADES DEL CARGO / (JOB DUTIES AND RESPONSIBILITIES)

Proveer de una alta experiência técnica en el área de Mecánica de equipos para la minería, principalmente en equipos de chancado, para entregar soluciones a: Consultas técnicas, Fallas de los equipos, Incidentes técnicos, Conocimiento en procesos, Operación y Mantenimiento. A través de visitas a terreno, uso de Servicios digitales y remotos.
Asesorar la correcta instalación de nuestros productos y realizar mediciones de control de Procesos en equipos que apliquen.
Entregar recomendaciones de Mejoras a las Líneas de Productos. Registrar adecuadamente cualquier antecedente que permita la mejora continua.
Levantar nuevas oportunidades de negocios, derivar a Líneas comerciales y llevar registro de éstas.
Coordinar visitas técnicas (mantener actualizado programa de asesorías, recopilar documentación y emitir informes de visitas realizadas).
Soporte a los contratos de consignación en toma de inventario, asesorías incluidas en estos contratos y mantener actualizada la Base Instalada de Equipos.
Informarse y tener siempre presente las recomendaciones de seguridad de Metso Outotec, de cada minera y tener continuamente una actitud de alerta frente a los riesgos inherentes del lugar de trabajo. Incluyendo el traslado a faenas. Respecto a las labores en las cuales se ve involucrado, cumplir con los procedimientos que implica la acreditación, certificación y mantención de Normas ISO 9001:2008, ISO 14001:2004 y OSHAS 18001:2007.
Participación en reuniones y visitas a Sitio, para el manejo de Reclamos y Garantías técnicas de los clientes, junto al Área de IMS.
Participar como entrenador, tanto interno como externo, en capacitaciones técnicas de la Línea de Producto.

SE RELACIONA CON / (RELATIONSHIPS)

**Supervisa a / (oversees to)**: N/A

**Reporta a / (reports to)**: Leader Technical Support.

Áreas de la Compañía con que se relaciona / (internal interfaces): Áreas Comerciales, Áreas de Soporte Técnico de Ventas, IMS y Líneas de Productos.

ESPECIFICACIÓN DEL CARGO / (POSITION SPECIFICATION)

REQUERIMIENTOS TÉCNICOS / (QUALIFICATIONS & EXPERIENCE)

**Educación**: Profesional o Técnico.

Ingeniero Mecánico o Técnico Industrial (especialidad mantenimiento y montajes).

**Experiência**:
**Ingeniero Mecánico**:
Mínimo 5 años en el rubro minero (Mantenimiento y asesoría de montajes) o mínimo 8 años en productos de chancadores.

**Técnico Industrial**:
Mínimo 8 años en el rubro minero (Mantenimiento y asesoría de montajes) o mínimo 10 años en productos de chancadores.

**Formación (Conocimientos deseables*; No Excluyentes)**:
En procesos mineros.
En hidráulica.
Conocimiento Metrología.
Montajes de equipos de chancado y otros equipos Metso-Outotec.
Interpretación de documentación gráfica.
Computación, Office nível usuario (Excel, Word).

**NOTA 1**: En caso que la formación no se acredite formalmente, Metso Outotec valida la experiência del trabajador.
- Se entiende por conocimiento Deseable aquel conocimiento que la persona idealmente pudiera traer consigo, no haciendo alusión a una competencia obligatoria o excluyente para ejercer la posición.

**Otros Requisitos**:
Licencia de conducir clase B
Apto para trabajos en altura geográfica (+4.000 m.s.n.m)

**NOTA 2**: En caso que la formación no se acredite formalmente, Metso valida la experiência del trabajador.

DESTREZAS Y HABILIDADES / (SKILLS AND ABILITIES)

Alta capacidad de comunicación
Excelentes relaciones interpersonales
Trabajo en equipo
Alta orientación al cliente
Organización y Planificación
Asertividad
Empatía
Empoderamiento
Dinamismo
Iniciativa y autonomía
Tolerancia al estrés
Resolutivo

**NOTA 2**: Usted

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