Logistics Operations Manager

hace 2 semanas


Santiago de Chile Cabify A tiempo completo

En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes.

Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles y eficientes, generen valor económico, social y medioambiental.

Y no solo es que creamos en ello, sino que trabajamos la magia para hacerlo posible. Si compartes con nosotros el mismo propósito, sigue leyendo porqueEste es tu sitio

**El equipo de Logistics**

Formarás parte de un equipo dinámico y ejecutor. Pertenecerás al área encargada de Cabify Logistics, con managers, especialistas, y analistas para apoyarte.

**Misión del puesto**

**¿Cómo nos ayudarás a cumplir nuestra misión?**
- Diseñar y ejecutar planes operativos y estrategias para desarrollar nuestra vertical de negocios Logistics.
- Identificar necesidades operativas junto a nuestros clientes y estudiar nuevos procesos para suplirlas.
- Establecer relaciones con clientes y asegurar que los KPIs de servicio acordado con ellos se cumplan diariamente.
- Analizar la relación con socios conductores y establecer estrategias para garantizar el balance correcto entre oferta y demanda.
- Responsable de establecer procesos operativos que entreguen la mejor percepción de servicio a nuestros clientes y socios conductores.
- Lider proyectos de mejora para el área de Logistics y en la búsqueda continua de soluciones efectivas, escalables con foco en automatización de tareas.
- Trabajando con equipos globales, locales y de soporte para asegurar la mejor calidad de servicio para todas nuestras audiencias.
- Analizar y optimizar los procesos de configuración interna para mejorar el desarrollo de nuestros productos en nuestra plataforma.
- Deberás dar seguimiento y optimizar los principales KPIs del área.
- Gestionar indicadores a nível corporativo con despliegue de planes de acción para su mejora en eficiencia, níveles de servicio y escalabilidad.
- Gestionar la flota necesaria para la operación de unidad, incluyendo adquisición de conductores, soporte de incidencias, entre otras.

**¿Qué buscamos?**
- Afinidad con nuestros principios.
- Ingeniería industrial, administración de empresas o afines, especialización en operaciones o logística (deseable).
- Experiência en startups de tecnología (must-have) y en empresas enfocadas en logística (opcional).
- Mínimo 6 años de experiência en operaciones, procesos operativos, consultoría o campos afines.
- Más de 2 años de experiência en gestión de equipos.
- Mentalidad analítica y data-driven, con experiência en resolución de problemas. Sólidos conocimientos de análisis estadísticos, simulación de escenarios y métodos cuantitativos.
- Dominio y experiência comprobada en implementación de proyectos de mejora continua, Lean Six Sigma y otras metodologías ágiles.
- Conocimiento sobre proceso de operaciones, creación de manuales, flujogramas e indicadores de gestión.
- Proactividad, asertividad y pasión.
- Excelente manejo de Microsoft Excel o Google Sheets, Tableau.
- Una persona con perfil emprendedor, con capacidad de identificar problemas, encontrar soluciones de forma rápida y ejecutarlas en caso de ser necesario.

**¿Qué ofrecemos?**

Somos un equipo repleto de gente feliz y motivada. Flexibilidad, buen ambiente, crecimiento e impacto asegurados Cabify viene cargado de beneficios para que los disfrutes en tu viaje junto a nosotros:

- Recharge Day
Horario flexible y modelo híbrido de trabajo
- ️Plan de convenios con centros de salud bucodental
- Programa de fidelización por años de antigüedad

Seguro médico complementario y telemedicina gratuita
Crédito mensual para usar en nuestra App de Cabify
Eventos divertidos para disfrutar junto a tu equipo**¿Por qué Cabify?**:
**Híbrido y flexible, a tu medida**:

- Disfruta de la flexibilidad de nuestro modelo híbrido: trabaja 2 días desde casa y 3 en la oficina, con la posibilidad de teletrabajar 6 semanas al año. Queremos que encuentres el equilibrio perfecto entre la comodidad del hogar y la dinámica del trabajo presencial.**Desarrollo contínuo**:

- Tienes a tu disposición programas y herramientas especiales para una formación personalizada que te permitirán desarrollarte y estar en aprendizaje contínuo.**Beneficios que marcan la diferencia**:

- Disfruta de crédito en la app para movilizarte a donde quieras y aprovecha los 10 viernes libres que tenemos al año para recargar energías.



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