Senior Support Engineer
hace 2 semanas
Important: This remote position requires advanced english knowledge.
**Your interviews and day-to-day work will be held in english.**
InterConnecta is currently seeking an experienced Senior Support Engineer - Zoho/SaaS to join our Technology Operations team.
We are a company dedicated to business software consulting, implementation, development and integration. Currently, we have employees and customers in Peru, Argentina, Puerto Rico and the United States.
**Requirements**:
- At least 5 years of experience providing IT / business software solutions and services to customers in a SaaS environment. (As Analyst, Developer, Administrator, Consultant etc.)
- At least 2 years of experience managing customer service tickets in a B2B IT Services context.
- Strong technical knowledge in: Cloud CRM/ERP software, Web Services/API, Business Process documentation.
- General object-oriented development skills are required, since you will interact with other developers on problem resolution.
- Analytical and problem-solving skills. Self-sufficiency to work in a fast-paced remote work environment.
- Excellent English, communication and interpersonal skills. Ability to communicate fluidly on calls with team members and customers.
- Self sufficiency, critical thinking and decision-making capabilities.
**Responsibilities**:
- This position does not require managing a full team (yet). We count on PMs and system automation to channel work requests to our team members.
- Taking ownership of our support & maintenance processes, being responsible for their correct operation, continuous improvement and resulting customer satisfaction.
- Monitor and analyze internal metrics to identify areas for improvement, and implement strategies to enhance customer satisfaction and support efficiency
- Communicating with other team members with throughout your work day for successful problem resolution.
**We offer**:
- Working remotely with a horizontal, diverse international team where everyone is treated equally.
- Respect for your personal time. 8 work hours per day, Monday to Friday. You are expected to be online during your work hours, not outside of them.
- Above average salary level, in USD.
- Growth opportunities in a global Zoho firm.
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: $1,500,000 - $2,100,000 per month
Application Question(s):
Application Deadline: 01/08/2023
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