Head Service
hace 7 meses
Empresa líder en tecnología, está en la búsqueda de un/a Head Service (Aftersales) para un puesto confidencial. Esta posición reviste vital importancia al liderar y gestionar el área de servicio postventa, garantizando la satisfacción del cliente y el éxito continuo de nuestros productos tecnológicos en el mercado. Buscamos un/a profesional con habilidades sobresalientes en servicio al cliente, dominio avanzado del inglés, experiência en CRM y capacidad para desempeñarse en un entorno de oficina.
**Responsabilidades**:
- Dirigir y supervisar al equipo de servicio postventa, asegurando una resolución efectiva de problemas y una atención oportuna a las necesidades de los clientes.
- Implementar estrategias para mejorar la experiência del cliente y mantener altos níveles de satisfacción.
- Coordinar la comunicación interna y externa relacionada con el servicio postventa, garantizando respuestas profesionales y eficientes.
- Analizar datos y métricas de desempeño para identificar áreas de mejora y oportunidades de crecimiento en los servicios postventa.
- Colaborar con otros departamentos para integrar eficazmente los servicios postventa en la operación general de la empresa.
Habilidades blandas:
- Excelentes habilidades de comunicación y trabajo en equipo.
- Capacidad para liderar, motivar y mantener la confidencialidad.
- Orientación al cliente y capacidad resolutiva ante desafíos.
- Proactividad y habilidades para la resolución efectiva de problemas.
Habilidades técnicas:
- Experiência en gestión de servicios postventa en tecnología.
- Conocimientos avanzados en el uso de CRM y sistemas de gestión de servicio al cliente.
- Dominio del idioma inglés.
- Habilidades analíticas y capacidad para trabajar con datos y métricas.
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