Laboratory Administrator-cec

**Work Schedule**

Other

**Environmental Conditions**

Office

Are you ready to take your customer service skills to the next level? Thermo Fisher Scientific Inc. is looking for an exceptional Customer Experience Specialist to join our world-class team. As a global leader in scientific research and innovation, we are dedicated to enabling our customers to make the world healthier, cleaner, and safer.

**Responsibilities**:

- Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction
- Take initiative in finding ways to enhance customer experience and foster customer loyalty.
- Maintain accurate records of customer interactions and provide timely follow-up
- Stay up-to-date with product knowledge and industry trends to effectively address customer inquiries

**Requirements**:

- ** Education: Science career in Life Science as Chemistry, Biological, etc (MUST)**:

- Proven experience in a customer service or customer support role
- Ambitious and self-motivated with a passion for delivering exceptional customer experiences
- Strong communication and problem-solving skills
- Ability to compete in a fast-paced environment and handle multiple priorities
- Strict attention to detail and the ability to determine and meet customer needs