Senior IT Specialist

hace 7 días

Santiago de Chile ZeroFOX A tiempo completo

**OPPORTUNITY OVERVIEW**
- At ZeroFox, we are passionate about bringing world-class protection to the digital-first world. Together, we have built a system capable of collecting and analyzing data from all over the internet, creating a paradigm-shifting cybersecurity product that helps secure and protect our customers and improves the global threat landscape.

**What will you do?**:

- Purchase, repair, assemble, inventory, and ship hardware.
- Document all client correspondence in the ticketing system.
- Resolve any customer issues through research and collaboration among departments. Keep up-to-date on the latest software and hardware releases and update downstream IT services accordingly.
- Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems.
- Maintain local storage, backup, and networking infrastructure.
- Develop documentation / instructions of standard operating procedures.
- Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs. Perform installation, setup, configuration, and troubleshooting for computers, handheld devices and peripherals.
- Manage projects from inception to completion relating both to Corporate IT and Security, as well as to manage projects pertaining to other departments as an advisor.
- Serve as local purchasing agent, including the identification, acquisition, and installation of user desired hardware and software. Establish and maintain vendor relationships. Maintain a catalog of user licenses and hardware.
- Perform other duties as assigned.

**What are we seeking?**:

- Solid problem-solving abilities.
- Strong mentoring skills, and ability to fully describe and teach complex technical processes across teams..
- Strong interpersonal and communication (written and verbal, English and Spanish) skills. Ability to communicate complex technical concepts across all organizational levels. Teamwork skills as well as independent focus. Ability to multitask.
- IT Support Service experience or similar experience, typically obtained in 5+ years
- Experience working with various types of hardware and software, including Apple laptops typically obtained in 5+ years.
- Written and spoken fluency in the English language.
- Ability to work occasional evenings and weekends.
- Ability to work in an office environment on a regular basis.
- Ability to work from home with a fast, reliable, and secure internet connection.
- _ Huge Plus: _Bachelors in computer science, information technology, or a related field of study or certification.

**What will you get?**:

- Competitive compensation
- Flexible work hours and competitive PTO
- Complementary health insurance
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.
- Regular team bonding activities like cooking and cocktails classes, bingos, stand up comedy, magic shows, virtual happy hour, lunch and learns, etc.
- Additional Parental Leave
- Excellent communication: between teams, people, organizations and leaders

**Interested?**:
**ABOUT ZEROFOX**
- ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: we recently announced our intent to become a publicly traded company via a merger with L&F Acquisition Corp. and were named a Top Workplace by the Baltimore Sun. With $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.

**Equal Opportunity, Diversity & Inclusion

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