Field Engineer

hace 2 semanas


Santiago de Chile GSB A tiempo completo

**Profile**:Oriented to the diagnosis and repair of Hardware and Software problems in computer equipment. - Systems, IT, or communications professional. - 1-3 Years of experience in technical support for computer equipment, printers, and accessories +++ communication equipment such as routers, switches and hubs, - Medium English - Good presentation and especially:

- Microsoft Windows Support
- MS Office Tools, O365, Sharepoint, Teams
- Hardware Support
- Network Support and Troubleshooting
- Videoconferencing Support
- Peripheral Support
- Monitoring Tools Knowledge
- Vendors and Supplier handling
- Depot Management
- Mobile Telephones BASIC knowledge and troubleshooting
- Manufacturing devices support (handhelds, computers, thermal printers)

**Tasks**:
To resolve assigned tickets in adherence to agreed SLA and quality standards of the company:
1. To maintain high login Efficiency (Availability) for customers
2. To resolve tickets within agreed SLA of ticket volume and time
3. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
4. To ensure positive customer experience and CSAT through First call resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases
5. To update worklogs and follow shift/ escalation process and process compliance.
6. Work on value adding activities such Knowledge base update & self-development.

**Desired skills**
- Customer service attitude - Ability to analyze and synthesize information - Inclination for teamwork - Patience and ability to concentrate.

Tipo de puesto: Tiempo completo, Indefinidio

Salario: $658.845 - $2.768.543 al mes

Idioma:

- Inglés (Obligatorio)


  • Field Service Engineer

    hace 2 semanas


    Santiago de Chile Tomra A tiempo completo

    Company Description **TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology.** The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food...


  • Santiago, Metropolitana, Chile Philips A tiempo completo

    Job TitleCustomer Service Field EngineerJob DescriptionFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...

  • Field Service Engineer

    hace 4 semanas


    Santiago de Chile Flowserve A tiempo completo

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than...

  • Field Service Engineer

    hace 4 semanas


    Santiago de Chile Spotter Global A tiempo completo

    Do you want to build your career with a company that protects people and their way of life? Spotter Global is the leader in radar perimeter security solutions and is installed in critical sites across the world. Our mission, “Preventing Harm”, drives Spotter to be an innovative and forward thinking company that is profitable, rapidly growing, and...

  • Field Service Engineer

    hace 4 semanas


    Santiago de Chile Flowserve Corporation A tiempo completo

    Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...

  • Field Service Engineer

    hace 4 semanas


    Santiago, Chile Flowserve Corporation A tiempo completo

    The security of your personal data is extremely important to Flowserve, that’s why our recruiters will only contact you from an “@flowserve.com” email address – and never from a personal email account. Additionally, our interview process will always include phone and/or video communication. Any solicitation for information outside of these channels...

  • Instrumentation Engineer

    hace 4 semanas


    Santiago de Chile European Southern Observatory A tiempo completo

    **Main Duties and Responsibilities**: **As Instrumentation Engineer**: - Have the technical responsibility of one or more systems, particularly in the field of adaptive optics: - Be responsible of all maintenance activities (corrective and planned) and obsolescence analysis. - Ensure the availability of the systems according to specification. - Propose and...

  • Project Engineer

    hace 4 días


    Santiago de Chile ABB A tiempo completo

    **Project Engineer**: Working as a Project Engineer, you will be part of the key team for various engineering projects in our Process Automation Business at Chile, providing technical details, costs and deliverables for sales proposals. In this role, you will make technical recommendations in various phases of customer projects to ensure successful delivery...

  • Data Engineer

    hace 7 días


    Santiago, Chile Evalueserve A tiempo completo

    **Data Engineer (2 vacantes) **Programadores(as) / Desarrollares (as) informaticos (TI)**: **DATOS DE CONTACTO**: **Empresa**: Evalueserve **Actividad económica**: Otras actividades de servicios de apoyo a las empresas n.c.p. **DESCRIPCIÓN**: Bachelor?s degree in Computer Science, Information Systems, Engineering, or a related field is preferred. ?...


  • Santiago de Chile Kemira A tiempo completo

    Location: Santiago, CL- Location Details: **Title**:Field Sales Technician, P&P**: **Field Sales Technician, P&P, Chile** Join us and develop your career while creating a more sustainable future! You’ll be part of a global team of more than 5,000 people and 60 nationalities, where diverse perspectives are valued and you can bring your authentic self to...

  • Engineer Lead

    hace 4 semanas


    Santiago de Chile Ausenco A tiempo completo

    **Engineer Lead (Pipeline) Ambatovy Project (Madagascar)** **-** **(** **AUS000839** **)** **Ausenco** is a global company redefining what’s possible. Our team is based across 26 offices in 14 countries, with projects in over 80 locations worldwide. Combining our deep technical expertise with a 30-year track record, we deliver innovative, value-add...

  • Engineer Lead

    hace 4 semanas


    Santiago de Chile Ausenco A tiempo completo

    **Engineer Lead (Pipeline) Ambatovy Project (Madagascar)** **-** **(** **AUS00083G** **)** **Ausenco** is a global company redefining what’s possible. Our team is based across 26 offices in 14 countries, with projects in over 80 locations worldwide. Combining our deep technical expertise with a 30-year track record, we deliver innovative, value-add...

  • Early Careers

    hace 5 días


    Chile SLB A tiempo completo

    Join the frontier of energy innovation. In a range of career paths, you’ll gain real experience on-site while using your expertise to deliver leading tech solutions.  As a Field Engineer , you will be involved in every part of our business. From acquiring essential data to planning long-term well development, you will organize, run, and report...


  • Santiago de Chile ProducePay A tiempo completo

    The ProducePay marketplace is transforming the global fresh produce industry into a more connected and sustainable movement. Our products empower farmers and enable Buyers and consumers to receive fresher produce more efficiently while helping to eliminate over 50% of global economic waste. At the intersection of Technology, Finance, and Agriculture, the...


  • Santiago de Chile Caterpillar A tiempo completo

    **Career Area**:Marketing / Sales / Product Support**: **IT IS YOUR TIME!** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable...


  • Santiago de Chile Wolfram A tiempo completo

    **Job title**:Wolfram Technology Engineer **Responsibilities** - Diagnosing and resolving customer software and programming issues - Researching required information using available resources - Following standard processes and procedures - Identifying and escalating priority issues per client specifications - Creating and updating internal and...


  • Santiago de Chile Wolfram A tiempo completo

    **Job title**:Wolfram Technology Engineer **Responsibilities** - Diagnosing and resolving customer software and programming issues - Researching required information using available resources - Following standard processes and procedures - Identifying and escalating priority issues per client specifications - Creating and updating internal and...

  • Systems Engineer

    hace 11 horas


    Santiago, Chile Fortinet A tiempo completo

    Skills & Qualifications Typically requires 8 – 12 years of field sales experience. Experience in technical/pre-sales support as a sales or systems engineer Experience in LAN/WAN/Internet services administration Experience with Wireless technologies, deploying, supporting and doing site surveys. Solid understanding of Wireless Authentication technologies...

  • Software Engineer

    hace 4 semanas


    Santiago de Chile Wolfram A tiempo completo

    **Job title**: Software Engineer **Responsibilities** - Collaborating with multiple teams to produce projects of varying sizes and levels of complexity - Creating and utilizing REST web services - Configuring and running Apache Tomcat, NGINX and similar servlet containers - Utilizing knowledge of and experience with J2EE, Java, MySQL, HTML, CSS, LifeRay,...

  • Field Service Engineer

    hace 4 días


    Santiago de Chile Alfa Laval A tiempo completo

    En Alfa Laval, siempre buscamos superar los desafíos que nos proponemos. Nuestro objetivo es acelerar el éxito de nuestros clientes, empleados y el planeta, esto solo se puede lograr trabajando en equipo con personas dedicadas, curiosas y abiertas al aprendizaje. Sabemos que la curiosidad es la chispa detrás de las grandes ideas. Como miembro de nuestro...