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Sales Force L3 Support Developer
hace 1 mes
Overview:
Prodapt has a singular focus on the Connectedness vertical. We partner with the leading creators of our hyper-connected world. Prodapt’s customers range from telecom
operators, digital / multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt’s customers today help more
than a billion people, and five billion devices stay connected.
Employing over 6000+ people, Prodapt has offices in North America, Europe, Latam, India, and Africa. We are part of the 128-year-old business conglomerate, The
Jhaver Group, which employs over 30,000 people across 80+ locations globally.
**Responsibilities**:
- Experience in developing technology solutions.
- Experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.
- Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable the client's needs.
- Relevant salesforce / Vlcoity platform development experience
- Relevant salesforce / Vlcoity certifications
- Experience overseeing team members.
- Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Ability to work independently and be a self-starter.
- Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.
- Experience in working on large Salesforce / Vlcoity engagements as Solution Architect / Technical Architect
- Minimum 2 years in telecom project with salesforce technology
- Exposure into CI/CD, Dev Ops usage
- Well versed with Agile way of development
- Extensive experience of implementing end to end CRM solution using Sales Cloud, Service Cloud and Community Cloud
- Salesforce / Vlcoity certifications
- Strong communication skill
- Experience working on App Exchange products
- Salesforce / Vlcoity Marketing and Wave cloud experience
- Experience in Agile and other project management methods
- 7-9 years of Software / CRM experience that should include 5+ years in Salesforce / Vlcoity CRM
Salesforce / Vlcoity Certification in functional and technical area
- Functional understanding of different cloud products like Sales, Service, Community, FSL etc
- Ability to demonstrate critical, analytical thinking in all aspects of the job - technical and non-technical.
- Ability to be highly productive, both working independently and in close collaboration within a team environment.
- Ability to multi-process and thrive in a fast-paced, client-driven environment.
- Salesforce Certified Technical Application Architect
**Requirements**:
- Bachelor's degree in any field, preferably Telecom and Computer Science and related fields.
- MSc/Masters with specialization in Telecom/IT/Computer Science (desired)
- Work experience of 7-9 years in Salesforce
- Adaptability and experience working in multi-channel delivery projects
- Strong technical knowledge in Salesforce
- Flexibility to work in any shifts and weekends for on call support- Skills required
- Omnistudio
- LWC
- Back end knowledge (Dataraptors, IPs, Salesforce admin)
- OM knowledge
- EPC knowledge (attached to EPC)