Customer Service Specialist Under Armour
hace 3 semanas
UNDER ARMOUR busca a su próximo CUSTOMER SERVICE SPECIALIST
¿Cuál será tu misión?
Desarrollarás la relación comercial-operacional con su cartera de clientes, prestando soporte al Key Account Manager, para facilitar un desarrollo efectivo de las preventas y oportunidades de negocio hasta su conversión en ventas y llegada efectiva de producto a los puntos de venta.
FUNCIONES PRINCIPALES
- Atención comercial con el cliente (generación y consecución de metas de ventas)
- Participación comercial y de apoyo en el desarrollo de preventas y consolidación de datos para su ingreso hacia el área de Compras.
- Seguimiento y coordinación a los pedidos de clientes con las distintas áreas internas.
- Ingreso de pedidos del cliente en tiempo y forma.
- Emisión de reportes de control y seguimiento de las ventas Sell in y cumplimiento de contratos de preventas con clientes.
- Mantención y creación de productos y fichas técnicas.
- Revisión y corrección de precios y cargas en sistemas B2B, en tiempo y forma.
- Atención de excepciones y reclamos con clientes wholesale.
- Determinación de prioridades de despacho e ingreso de notas de venta en función de los compromisos/OC de los clientes.
- Coordinación y seguimiento del proceso de autorización de devoluciones de clientes.
- Análisis y solicitud de emisiones de nota de crédito a clientes.
- Order to Cash process: apoyo a área de finanzas en el seguimiento de líneas de crédito y proceso de cobranza.
Ven a formar parte de este desafío
REQUISITOS Estudios mínimos: Técnico profesional superior Carreras: Requisitos Minimos: - Experiência en tareas operativas, de digitación
- Conocimiento de facturación, B2B’s de clientes
- Manejo de Excel (intermedio-avanzado)
- Manejo de inglés (deseable)
CONTRATO Tipo de contrato: Jornada Completa Duracion: Jornada Laboral: Jornada Completa
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