IT Analyst

hace 2 semanas


Santiago de Chile Falabella Equipo Corporativo A tiempo completo

**Descripción empresa**:
Valoramos las distintas miradas porque entendemos que la diversidad es la clave de nuestra innovación. Queremos ir más allá de cualquier límite, desafiarnos constantemente, divertirnos haciendo lo que nos gusta y dejar huella en lo que hacemos. Y sabemos que existe una forma de hacerlo: como UN SOLO EQUIPO.

**Misión del cargo**:
Administrar, Gestionar e Implementar Proyectos Contact Center Regional interactuando con áreas técnicas, comerciales y usuario final.

**Funciones del cargo**:
Evaluar, Analizar, Desarrollar, controlar e implementar proyectos del ContactCenter en todos sus servicios telefónicos y digitales

Documentar de forma técnica y operativa las soluciones implementadas.

Traspasar, entregar y capacitar al área de Operaciones sobre los desarrollos realizados y también a los usuarios de estos.

Revisar y controlar los desarrollos, validando la implementación de buenas prácticas y estándares regionales de ContactCenter.

Aplicar mejoras, correcciones y/o modificaciones a las implementaciones realizadas.

Investigar y actualizarse sobre las nuevas soluciones informáticas en el rubro de los Contact Centers, Metodologías de desarrollo, marcos de referencia, etc. desarrollar planes de mejora constante.

**Requisitos**:
3 años desarrollando o implementando módulos IVR, CTI, CRM, Webservice o sistemas similares
Trabajo en equipo
Relaciones interpersonales

**Condiciones Oferta**:


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