IT Analyst
hace 7 meses
**ABOUT APPLY DIGITAL**
**Who we are**: We're a global digital transformation partner for change agents, working to modernize their organizations.
**Who we help**:Our 650+ digital specialists have helped global companies like Kraft Heinz, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group create business impact.
**What we do**:We offer clients end-to-end expertise across Business Strategy, Commerce, Platform, Products, Innovation, and beyond.
**How we help**:We work together as one connected team to drive business impact and ensure every strategy is actionable through to execution in the context of your organization’s broader ecosystem. We collaborate as cross-disciplinary pods and as extensions of client teams - ensuring the right perspectives contribute to creating connected, value-generating outcomes.
**THE ROLE**:
**RESPONSIBILITIES**:
- Design, scope, implement, and enhance the systems and programs our teams use.
- Respond to requests from users intelligently and empathetically. Requests may include: managing our identity platform, MDM, WiFi, Google Workspace, Slack, Zoom, Atlassian Cloud, macOS, mobile devices, printing, equipment requests, endpoint protection, information security, and others.
- Manage hardware procurement, setup, and deployment.
- Manage hardware inventory.
- Manage software license and subscription allocations.
- Confidently troubleshoot macOS issues.
- Works closely with the Service Desk team to ensure the helpdesk is running smoothly.
- Assist the People Ops team with onboarding/offboarding, and office/remote-office logistics as needed.
- Produce and edit documentation for the IT team as well as user-facing guides to assist staff in orientation and everyday tasks in both English and Spanish.
- Develop, evaluate, test and integrate new vendors and/or technologies.
- Analyze business problems and requirements to plan and implement solutions.
**REQUIREMENTS**:
- Fluent in both English and Spanish for verbal and written communication.
- Excellent interpersonal skills with a customer-service oriented approach to their role.
- Strong team player with the desire to learn, mentor, and share knowledge/expertise.
- Willingness and confidence to learn on the fly.
- Outstanding troubleshooting skills.
- An ability to connect and communicate effectively with employees, clients and vendors.
- A person who brings positive energy and an openness to everything they do.
- Self-starter with the ability to prioritize effectively in a small team.
- The resilience to work in a flexible, start-up environment.
- Technically well rounded to be able to step in wherever needed.
- Experience with Mac OS environments is highly preferred.
**LIFE AT APPLY DIGITAL**:
- Generous paid time off - take the time you need to be balanced and energized.
- A growing company means many opportunities for advancement - we like to promote from within
- Competitive benefits plan.
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