Product Support Specialist
hace 4 semanas
Chile
Believe Resourcing
17.04.2024
**About our client**:
Our client creates technology for financialinstitutions and businesses to facilitate multiple-channel transactionacceptance. They have been developing electronic payment technologysince 1998. Today, they process millions of transactions and havecustomers in several countries. They are a proven provider of thebest-of-breed multiple channel transaction technology. They provide aPayment Gateway that supports multiple-channel card acceptance. TheirPayment Gateway is a recognised leader in the provision of anomnichannel solution that allows an acquiring bank to own the lastmile of payment acceptance.
As aProduct Support Specialist, you will be required to manage clienttechnical support queries in a professional manner. Usingcreative problem-solving methods, the incumbent is highly focused onattention to detail and ensuring the technical problems are resolvedtimeously. You will be required to also attend to General/admintype queries. **Key Responsibilities**: - Monitoring ofsystem resources and ensuring in-house systems are processing as pernormal
- Ensuring all requests allocated to you through in-houseticketing system are attended to timeously
- Identify the rootcause of an error
- Investigate errors and provide solutions andescalate these errors to the appropriate developers if the situationrequires this
- Assist with deployments queues and resuming andresolving all fall out errors after deployment
- Assisting withtest cases
- Interacting with internal developers to resolvecustomer queries or system issues via the company’s internal ticketingsystem
- Manage and maintain accurate and thorough client supportrecords
- After hours support will be required every third week toassist with critical issues only **Key performancemeasures**: - Creative problem solving and closing technicalqueries **Qualification & Experience**: - 1-3 yearscustomer or technical supportexperience **Competencies**: - Passion for solvingclient issues and providing great customer service
- Ability toplan, organize, prioritize, and independently solve problems
-Ability to work according to deadlines and to multi-task
-Excellent communication (oral and written), interpersonal,organizational, and presentation skills
- Knowledge of softwaredevelopment processes and concepts. (Understanding of HTML, XML,JavaScript,.Net and PHP)
- Proficient with Microsoft Office
-Service focused - ensuring that the needs of clients are alwaysmet
- Productive - action and results orientated. #J-18808-Ljbffr
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