Customer Success Specialist

hace 1 mes


Región Metropolitana, Chile Fingo A tiempo completo

Las Condes, Region Metropolitana (RM), Chile

Es por eso que buscamos trabajar con personas motivadas ycomprometidas con el cliente. Tu misión como Customer Success serádesarrollar una obsesión con el cliente y que nuestra propuesta devalor se cumpla en la experiência completa del cliente.

**Lasfunciones del cargo serán**:
Análisis y mejora de la experiênciadel cliente
- Analizar la experiência de los clientes actuales yverificar si es que existen gaps en esta experiência con la propuestade valor de los productos de Fingo, específicamente de Lending.
-Proponer pasos a seguir en el producto de Lending y desarrollo paraoptimizar la experiência de los diferentes segmentos de cliente queexisten en Fingo
- Proponer y analizar resultados de las encuestasNPS y encuestas estandarizadas. Entender los resultados de estas yverificar si es que existen clientesinsatisfechos.

Comunicación y atención del cliente
- Antefallas o caídas de sistema, ejecutar el plan de acción para comunicara los clientes.
- Atender a clientes que hayan tenido una malaexperiência y proponerles soluciones y mejoras a su futura experiênciasi es que aplica
- Revisar Hotjar de maneradiaria.

Coordinación y Apoyo en Proyectos y Desarrollo
-Cuantificar los problemas más recurrentes de Fingo y coordinar con elárea de producto posibles soluciones.
- Apoyo a los experimentosque se están haciendo en el área de productos.
- Apoyar en laconstrucción y desarrollo de los pitch y velar que se cumpla lapropuesta de valor de Fingo.

En Fingo nuestro objetivo estransformar la forma en que las empresas interactúan y simplificarprocesos con el fin de disminuir los tiempos de pago y mejorar elacceso a financiamiento. Hoy trabajamos para ser la red entrepequeñas, medianas y grandes empresas más grande con mayor eficienciaen el manejo de la caja de todoLatinoamérica.

**Requisitos**:
Requisitos delCargo
Estudios de Ing Comercial o carrera a fin. Capacidad deaprender nuevas tecnologías Manejo de herramientas de Office (Excel yPPT) Excelentes habilidades comunicacionales Entre 1-3 años deexperiência
Deseable Experiência en la industria Fintech u otraStartup Herramientas para armar prototipos como Figma y HTML básicoHerramientas de análisis como Tableau oSQL

Beneficios

Tarjeta Sodexo de alimentación de $4.500diarios. Trabajo Híbrido Vestimenta casual 3 Días administrativosSeguro complementario de salud. Seguro de vida y enfermedadescatastróficas. Horario flexible Aguinaldo para fiestas patrias ynavidad
Únete a nuestro equipo #J-18808-Ljbffr

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