Merchant Operations

**About the Team** Our Operations teams work for executionalexcellence. The goal is not only to deliver on our plan and OKRtargets but also to work under the hood on building a world-class Opsmachine to provide the best customer experience and generate along-term source of competitive advantage. We are the localeyes on Uber’s Operations Team, we own operational metrics related tothe restaurant's performance, becoming the bridge between the businessstrategy in terms of having a flawless operation between restaurants,eaters, and couriers with the different lines of business and internalteams. We ensure complex, business-critical compliance work isdone in a high-quality way, we are looking for individuals who arepassionate about what they do and ready to roll up their sleeves togrow their market. **About the Role** This role willlead, generate and implement short/mid-term initiatives as well asstrategic projects that aim for a flawless operation, fostering thebest experience in our platform for restaurants, couriers, and eaters.You will understand and size the opportunities in our current productsand processes, working together with central and cross-functionalteams to lead on implementation. Monitoring constantly themarket performance and operational metrics that will allow you toidentify and unlock existing roadblocks that are negatively impactingthe market, you will work closely with our core territories teams toenable growth and boost business impact. We are looking for anindividual who has strong operational and analytical skills, as wellas strategic business sense and stakeholder management. This isa key position that can have a big impact on business and operations,positioning the UberEats app as the first thought when people want toorder food or groceries. We have a lot of exciting projects going on,and the sky's the limit. **What You’ll Do**
- StrategicOwnership: Proactively identify business needs and issues. Prioritizeamong projects to define the best path to meet strategic objectivesand execute against it
- Problem Solving: Identify the root causeof risks and opportunities, propose multiple, actionable solutions,and weigh tradeoffs to recommend the best approach
- ProcessOptimization: Execute, optimize, and scale core analyses and processesacross Central American region and beyond, regularly reviewingperformance
- Product Improvement: Propose features or improvementsthat could enhance the experience on and efficiency of ourmarketplace, measuring their impact and prioritizing them, in order toadvocate for their development. Collaborate with Product teams aroundthe world to execute new launches in Central American region.
-Stakeholder Management: Lead cross-functional initiatives by buildingclose relationships with global and local partners across operations,marketing, customer support, product, policy, and legal **WhatYou’ll Need**
- English and Spanish professional proficiency
-Years of Experience/Industries: 3+ years of professionalexperience.
- Data-Driven Mentality: Make strategic decisions basedon data analysis and interpretation. Experience getting in the weedsof data, balanced with the ability to see the big picture. Criticalthinking and analytical rigor, as you will be dealing with data(reports, experiments) and scaling processes and products.
-Communication: Spanish and English proficiency. Demonstratedexperience interpreting and presenting data to various audiences in anengaging and comprehensive, yet succinct manner
- Teamwork:Demonstrate optimism, respect others, and work well in a team. Abilityto work with people from diverse backgrounds and responsibilities.Maintains healthy working relationships, even in disagreement
-Executional Excellence: Ability to optimally manage and prioritizecomplex operations that require the support of peers and other teams,and deliver results in a fast-paced and ambiguous environment, whilemaintaining high-quality work standards

Original job Merchant Operations / Strategy Manager posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

Original job Merchant Operations / Strategy Manager posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.