Technical Account Manager, ES

hace 1 semana

Santiago, Metropolitana, Chile Amazon A tiempo completo
Technical Account Manager, ES - LATAM - SOLA

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and 'voice of the customer'.

As a Technical Account Manager, you will help craft and execute strategies to drive customer adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs proactive scope and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers' AWS environments operationally healthy. The closer relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

  1. Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
  2. Complete analysis and present periodic reviews of operational performance to customers.
  3. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
  4. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
  5. Foster trusting relationships with customers, understanding their business needs and technical challenges.
  6. Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
  7. Work directly with AWS global engineering and service teams to resolve customer issues.
  8. The role may require ability to travel 10-25% as needed.
BASIC QUALIFICATIONS

- 5+ years of hands-on experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps / Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment.

- Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.

- Able to communicate effectively in English, within technical and business settings.

PREFERRED QUALIFICATIONS

- Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture.

- External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.

- Experience in a 24x7 operational services or support environment.

- Experience with AWS services and/or other offerings.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • Technical Account Manager, ES

    hace 4 semanas

    Santiago, Metropolitana, Chile Amazon A tiempo completo

    Technical Account Manager, ES - LATAM - SOLA Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative...

  • Technical Account Manager, ES

    hace 2 semanas

    Santiago, Metropolitana, Chile Amazon A tiempo completo

    Technical Account Manager, ES - LATAM - SOLAWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative...

  • Technical Account Manager, ES

    hace 1 semana

    Santiago, Metropolitana, Chile Amazon A tiempo completo

    Technical Account Manager, ES - LATAM - SOLAWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Technical Account Manager to work with our customers' creative and transformative...

  • Technical Account Manager

    hace 1 semana

    Santiago, Metropolitana, Chile Amazon A tiempo completo

    Job OverviewWe are seeking an experienced Technical Account Manager to join our team at Amazon Web Services (AWS). This is a technical role in which you will have the opportunity to serve as the principal advisor and 'voice of the customer' for our enterprise customers. As a Technical Account Manager, you will work closely with senior leadership to craft and...

  • Technical Account Manager

    hace 2 semanas

    Santiago, Metropolitana, Chile Remotely Talents A tiempo completo

    Position SummaryWe're looking for a Technical Account Manager (TAM) with a solid technical foundation and a passion for eCommerce to join our growing team.In this role, you'll act as a strategic partner to our merchant clients—helping them integrate with our SaaS platform, solve technical challenges, and unlock new opportunities for growth.You'll take...

  • Technical Account Manager, ES

    hace 3 semanas

    Santiago, Metropolitana, Chile Amazon A tiempo completo

    Technical Account Manager, ES - LATAM - SOLAWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Technical Account Manager to work with our customers' creative and transformative...

  • Technical Account Manager, AWS Solutions

    hace 2 semanas

    Santiago, Metropolitana, Chile Amazon A tiempo completo

    About the RoleWe are seeking a talented Technical Account Manager to join our team at Amazon Web Services (AWS). As a Technical Account Manager, you will be responsible for working with our enterprise customers to understand their technical challenges and provide strategic guidance on how to leverage AWS services to drive business success.Your primary focus...

  • AWS Technical Account Professional

    hace 1 semana

    Santiago, Metropolitana, Chile Amazon A tiempo completo

    About the RoleThis is a technical position in which you will serve as the principal advisor and 'voice of the customer' for our enterprise customers. As a Technical Account Manager, you will work closely with senior leadership to craft and execute strategies that drive customer adoption and utilization of AWS services.The successful candidate will have...

  • Technical Account Specialist, LATAM

    hace 2 semanas

    Santiago, Metropolitana, Chile Amazon A tiempo completo

    Job DescriptionThe Technical Account Manager role is a technical position that requires strong customer-facing skills. You will work directly with customers to understand their business needs and technical challenges, and help them achieve the greatest value from AWS.Provide support to resolve inquiries from Enterprise customers regarding AWS services or...

  • Account Manager

    hace 4 semanas

    Santiago, Metropolitana, Chile Blue Community A tiempo completo

    This post links directly to the Green Job post. Click to see the job post in a new tab. Account Manager (Area Iluminacion Solar) - Santiago, Región Metropolitana - El anuncio ha sido visto: 482 veces Interesados: 10 Estimados(as), en PPE estamos en búsqueda de profesionales para el cargo de Account Manager, para los segmentos de Energía Renovable...

  • Technical Account Executive, AWS

    hace 2 semanas

    Santiago, Metropolitana, Chile Amazon A tiempo completo

    Job OverviewYou will have an opportunity to work with our customers' creative and transformative spirit of innovation across all technologies. As a Technical Account Manager, you will help plan and build solutions using standard methodologies.ResponsibilitiesBe the principal technical advisor and 'voice of the customer' for our Enterprise customers.Craft and...

  • AWS Technical Account Manager

    hace 6 días

    Santiago, Metropolitana, Chile Amazon A tiempo completo

    At Amazon, we're on a mission to be Earth's most customer-centric company. To achieve this goal, we need talented individuals who can help our customers succeed in the cloud. As a Technical Account Manager, you'll play a critical role in driving customer adoption and use of AWS services.The ideal candidate will have hands-on experience with operational...

  • Account manager

    hace 5 días

    Santiago, Metropolitana, Chile HANNA INSTRUMENTS LTDA A tiempo completo

    Estamos buscando un Account Manager para unirse a nuestro equipo en HANNA INSTRUMENTS LTDA.En esta posición, serás responsable de gestionar y desarrollar relaciones con nuestros clientes clave, asegurando una comunicación efectiva y satisfactoria en todo momento.Tu papel será crucial para mantener y fortalecer los vínculos con nuestros clientes,...

  • Account manager

    hace 3 semanas

    Santiago, Metropolitana, Chile HANNA INSTRUMENTS LTDA A tiempo completo

    Estamos buscando un Account Manager para unirse a nuestro equipo en HANNA INSTRUMENTS LTDA . En esta posición, serás responsable de gestionar y desarrollar relaciones con nuestros clientes clave, asegurando una comunicación efectiva y satisfactoria en todo momento. Tu papel será crucial para mantener y fortalecer los vínculos con nuestros...

  • Technical Service Delivery Manager

    hace 1 semana

    Santiago, Metropolitana, Chile Spire Systems A tiempo completo

    **About the Role**We are seeking a skilled Technical Service Delivery Manager to join our team at Spire Systems. As a key member of our organization, you will be responsible for managing high-touch, high-visibility post-sales engagements with our strategic customers.**Key Responsibilities:**Partner with Sales teams to develop success plans and assess...

  • Junior Key Account Manager

    hace 3 semanas

    Santiago, Metropolitana, Chile Vozdigital A tiempo completo

    Junior Key Account Manager Vozdigital is a Telecommunications company with regional presence in Latin America, licensed by Subtel in Chile and Enacom in Argentina, dedicated to providing services for retail, wholesalers and other carriers, with its own numbering, infrastructure and interconnections in Chile, Argentina, Colombia, Perú and US. Role...

  • Financial Services Account Manager

    hace 1 semana

    Santiago, Metropolitana, Chile BANK OF CHINA, Agencia en Chile A tiempo completo

    **Account Manager Opportunity:**We are seeking a seasoned Financial Services Account Manager to join our team at the Bank of China, Agencia en Chile. As a Financial Services Account Manager, you will be responsible for providing exceptional customer service, addressing client inquiries and resolving issues promptly and professionally.**Key...

  • Key Account Manager

    hace 3 semanas

    Santiago, Metropolitana, Chile TOUCH LIMA S.A.C. A tiempo completo

    Key Account Manager (KAM)Empresa con 22 años de trayectoria, reconocida a nivel nacional por su liderazgo en fuerza de ventas, marketing y estrategia, busca un Key Account Manager (KAM) para gestionar cuentas clave y potenciar el crecimiento de nuestros clientes. Buscamos un perfil con la experiencia suficiente para asumir el rol con autonomía, con una...

  • AWS Enterprise Support Technical Lead

    hace 5 días

    Santiago, Metropolitana, Chile Amazon A tiempo completo

    **Company Overview**We are looking for a highly skilled Technical Account Manager to join our team at AWS Enterprise Support. Our team helps customers of all industries and sizes gain the best value and service from AWS.

  • Account Manager

    hace 3 semanas

    Santiago, Metropolitana, Chile Itelogic S.A. A tiempo completo

    Compartir FacebookEmpresaItelogic S.A.Descripción de la EmpresaITELOGIC, somos una empresa de Servicios de Tecnología de la Información (TI), caracterizada por una profunda vocación de servicios, una amplia oferta de soluciones, está conformada por profesionales de amplia trayectoria en segmento de la tecnología.RegiónMetropolitana de...