Remote L2 Customer Support Lead
Hace 21 horas
Chile
Agency
Trabajo remoto
Jornada completa
$11 - $15 Por obra
Gratis con email o Google
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Agency is seeking a Customer Support L2 to oversee a remote team handling retirement plan support, account integrations, and technical troubleshooting. You will guide agents via phone, email, and live chat, ensuring service excellence and SLA compliance.
The role emphasizes leadership, process improvement, and strong English communication in a fast-paced remote environment. Prior experience in a contact center and knowledge of CRM platforms are highly valued.