Resident Service Engineer
hace 2 semanas
Estamos en la búsqueda de un Ingeniero de Servicios Residente motivado y altamente calificado para unirse a nuestro equipo. Esta posición es fundamental para asegurar la correcta instalación, mantenimiento y soporte técnico de nuestros equipos y sistemas, garantizando la satisfacción del cliente y la operatividad continua de nuestros productos.
Para esta posición se requiere:
- Realizar la instalación y configuración de equipos y sistemas en las instalaciones del cliente.
- Ejecutar mantenimientos preventivos y correctivos, identificando y solucionando problemas técnicos.
- Proporcionar soporte técnico tanto de forma remota como in situ, respondiendo a consultas y resolviendo incidencias con rapidez y eficacia.
- Realizar pruebas y ajustes para asegurar el rendimiento óptimo de los equipos y sistemas.
- Documentar las actividades realizadas y generar informes técnicos detallados.
- Capacitar y asesorar a los usuarios finales sobre el uso y mantenimiento de los equipos.
- Colaborar con el equipo de desarrollo para mejorar los productos y servicios basados en el feedback de los clientes.
- Mantenerse actualizado con los últimos avances tecnológicos y en productos relacionados con el área de trabajo.
- Cumplir con los requerimientos de SMO (Service Management Office).
Quien eres:
- Obtienes información sobre las necesidades de los clientes.
- Identificas oportunidades que benefician al cliente.
- Creas y ofreces soluciones que satisfacen las expectativas del cliente.
- Estableces y mantienes relaciones efectivas con los clientes.
Para esta posición usted necesitará:
- Título universitario en Ingeniería Electrónica, Ingeniería en Sistemas, o una disciplina relacionada.
- Experiencia previa en un puesto similar (mínimo de 3 años).
- Disponibilidad para viajar y realizar trabajos en sistemas de turnos (7x7 o 4x3), según sea necesario.
- Conocimientos sólidos en diagnóstico y resolución de problemas técnicos.
- Experiencia en sistemas de control DCS y/o PLC.
- Experiencia en protocolos industriales (Foundation Fieldbus, Profibus, Devicenet, Modbus, Opc, etc.).
- Habilidad para interpretar esquemas eléctricos y manuales técnicos.
- Nivel intermedio de ingles oral y escrito.
Preferible:
- Fuertes habilidades de comunicación y orientación al cliente.
- Capacidad para trabajar de manera independiente y en equipo.
- Dominio de herramientas de software relacionadas con el trabajo técnico y reportes.
Nuestra oferta:
En Emerson ofrecemos un paquete de beneficios competitivo para reconocer y apoyar a nuestros empleados, como seguro médico privado con cobertura para dependientes, oportunidades de trabajo flexibles, gimnasio, transporte puerta a puerta, Grupos de Recursos para Empleados (ERGs), enfoque de crecimiento profesional y muchos más.
Compromiso con la diversidad y la igualdad de oportunidades:
Emerson está comprometida con sus valores fundamentales y cree en el respeto a la diversidad y la igualdad de oportunidades. No discriminamos y damos la bienvenida a todos los candidatos cualificados para que presenten su solicitud y formen parte de nuestra familia, independientemente de su identidad de género, raza, orientación sexual, discapacidad, edad, religión y/o nacionalidad.
En Emerson contamos con siete Grupos de Recursos para Empleados que demuestran nuestro compromiso con la Diversidad, Equidad e Inclusión a través del desarrollo continuo de actividades, programas y concienciación social.
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