Resident Service Engineer

hace 2 semanas


Santiago, Metropolitana, Chile Emerson A tiempo completo

Estamos en la búsqueda de un Ingeniero de Servicios Residente motivado y altamente calificado para unirse a nuestro equipo. Esta posición es fundamental para asegurar la correcta instalación, mantenimiento y soporte técnico de nuestros equipos y sistemas, garantizando la satisfacción del cliente y la operatividad continua de nuestros productos.

Para esta posición se requiere:

  • Realizar la instalación y configuración de equipos y sistemas en las instalaciones del cliente.
  • Ejecutar mantenimientos preventivos y correctivos, identificando y solucionando problemas técnicos.
  • Proporcionar soporte técnico tanto de forma remota como in situ, respondiendo a consultas y resolviendo incidencias con rapidez y eficacia.
  • Realizar pruebas y ajustes para asegurar el rendimiento óptimo de los equipos y sistemas.
  • Documentar las actividades realizadas y generar informes técnicos detallados.
  • Capacitar y asesorar a los usuarios finales sobre el uso y mantenimiento de los equipos.
  • Colaborar con el equipo de desarrollo para mejorar los productos y servicios basados en el feedback de los clientes.
  • Mantenerse actualizado con los últimos avances tecnológicos y en productos relacionados con el área de trabajo.
  • Cumplir con los requerimientos de SMO (Service Management Office).

Quien eres:

  • Obtienes información sobre las necesidades de los clientes.
  • Identificas oportunidades que benefician al cliente.
  • Creas y ofreces soluciones que satisfacen las expectativas del cliente.
  • Estableces y mantienes relaciones efectivas con los clientes.

Para esta posición usted necesitará:

  • Título universitario en Ingeniería Electrónica, Ingeniería en Sistemas, o una disciplina relacionada.
  • Experiencia previa en un puesto similar (mínimo de 3 años).
  • Disponibilidad para viajar y realizar trabajos en sistemas de turnos (7x7 o 4x3), según sea necesario.
  • Conocimientos sólidos en diagnóstico y resolución de problemas técnicos.
  • Experiencia en sistemas de control DCS y/o PLC.
  • Experiencia en protocolos industriales (Foundation Fieldbus, Profibus, Devicenet, Modbus, Opc, etc.).
  • Habilidad para interpretar esquemas eléctricos y manuales técnicos.
  • Nivel intermedio de ingles oral y escrito.

Preferible:

  • Fuertes habilidades de comunicación y orientación al cliente.
  • Capacidad para trabajar de manera independiente y en equipo.
  • Dominio de herramientas de software relacionadas con el trabajo técnico y reportes.

Nuestra oferta:

En Emerson ofrecemos un paquete de beneficios competitivo para reconocer y apoyar a nuestros empleados, como seguro médico privado con cobertura para dependientes, oportunidades de trabajo flexibles, gimnasio, transporte puerta a puerta, Grupos de Recursos para Empleados (ERGs), enfoque de crecimiento profesional y muchos más.

Compromiso con la diversidad y la igualdad de oportunidades:

Emerson está comprometida con sus valores fundamentales y cree en el respeto a la diversidad y la igualdad de oportunidades. No discriminamos y damos la bienvenida a todos los candidatos cualificados para que presenten su solicitud y formen parte de nuestra familia, independientemente de su identidad de género, raza, orientación sexual, discapacidad, edad, religión y/o nacionalidad.

En Emerson contamos con siete Grupos de Recursos para Empleados que demuestran nuestro compromiso con la Diversidad, Equidad e Inclusión a través del desarrollo continuo de actividades, programas y concienciación social.

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