Customer Support Representative
hace 2 semanas
En Nubox facilitamos y transformamos día a día la vida de miles de emprendedores, Pymes y contadores de Latinoamérica, entregándoles soluciones tecnológicas con aplicaciones de contabilidad, nomina y factura electrónica, permitiéndoles tomar mejores decisiones basadas en información financiera confiable y en tiempo real. Hoy como empresa Saas líder en la región, somos parte de Suma+, transformando la administración de pymes por Latam.
El Customer Support Representative será responsable de entregar soporte, hacer seguimiento y otorgar solución a los problemas, consultas y requerimientos que presenten los clientes. Deberá asegurar una experiencia de servicio óptima a través del canal de videollamada, con el objetivo de cumplir las expectativas y así convertir clientes en promotores de Nubox.
Las principales funciones del cargo son:
- Entregar soporte a nuestros clientes que tengan necesidad de orientación en cualquiera de los sistemas o procesos de la compañía.
- Otorgar solución a las diferentes necesidades de nuestros clientes, asegurando la mejor experiencia de servicio para ellos.
- Resolver y acompañar a los clientes en las diferentes consultas en el canal de videollamada.
- Aportar a la mejora continua de nuestros procesos y puntos de contacto con nuestros clientes a fin de mejorar la experiencia y cumplir la propuesta de valor.
¿Qué necesitas para postular?
- Desde un año de experiencia en soporte de clientes por canales digitales / videollamada.
- Experiencia en el uso de algún ERP contable o de remuneraciones (excluyente).
- Experiencia en cálculo de remuneraciones (excluyente).
- Experiencia contable (deseable).
¿Qué beneficios tendrás siendo un Nuboxero?
- Trabajar en una empresa TOP 10 según el ranking de BUK de empresas más felices para trabajar (Building Happiness 2024).
- Cultura ágil, desafiante y con alto impacto en los clientes.
- Espacio para ser protagonista y generar cambios.
- Beneficios pro-calidad de vida.
- Modelo de trabajo Híbrido (lo mejor de la flexibilidad entre casa y oficinas).
En Nubox respetamos y disfrutamos la diversidad. Creamos un ambiente de desarrollo profesional seguro, vivimos la verdadera inclusión y la igualdad de oportunidades.
Postula y súmate a nuestro lindo propósito de impulsar a las pymes a que cumplan su sueñoSi esta vacante es de tu interés, asegúrate que siga disponible en nuestro portal de empleos https://nubox.teamtailor.com/
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