Customer Support Representative

hace 2 semanas


Santiago, Metropolitana, Chile Nubox A tiempo completo

En Nubox facilitamos y transformamos día a día la vida de miles de emprendedores, Pymes y contadores de Latinoamérica, entregándoles soluciones tecnológicas con aplicaciones de contabilidad, nomina y factura electrónica, permitiéndoles tomar mejores decisiones basadas en información financiera confiable y en tiempo real. Hoy como empresa Saas líder en la región, somos parte de Suma+, transformando la administración de pymes por Latam.

El Customer Support Representative será responsable de entregar soporte, hacer seguimiento y otorgar solución a los problemas, consultas y requerimientos que presenten los clientes. Deberá asegurar una experiencia de servicio óptima a través del canal de videollamada, con el objetivo de cumplir las expectativas y así convertir clientes en promotores de Nubox.

Las principales funciones del cargo son:

  1. Entregar soporte a nuestros clientes que tengan necesidad de orientación en cualquiera de los sistemas o procesos de la compañía.
  2. Otorgar solución a las diferentes necesidades de nuestros clientes, asegurando la mejor experiencia de servicio para ellos.
  3. Resolver y acompañar a los clientes en las diferentes consultas en el canal de videollamada.
  4. Aportar a la mejora continua de nuestros procesos y puntos de contacto con nuestros clientes a fin de mejorar la experiencia y cumplir la propuesta de valor.

¿Qué necesitas para postular?

  • Desde un año de experiencia en soporte de clientes por canales digitales / videollamada.
  • Experiencia en el uso de algún ERP contable o de remuneraciones (excluyente).
  • Experiencia en cálculo de remuneraciones (excluyente).
  • Experiencia contable (deseable).

¿Qué beneficios tendrás siendo un Nuboxero?

  • Trabajar en una empresa TOP 10 según el ranking de BUK de empresas más felices para trabajar (Building Happiness 2024).
  • Cultura ágil, desafiante y con alto impacto en los clientes.
  • Espacio para ser protagonista y generar cambios.
  • Beneficios pro-calidad de vida.
  • Modelo de trabajo Híbrido (lo mejor de la flexibilidad entre casa y oficinas).

En Nubox respetamos y disfrutamos la diversidad. Creamos un ambiente de desarrollo profesional seguro, vivimos la verdadera inclusión y la igualdad de oportunidades.

Postula y súmate a nuestro lindo propósito de impulsar a las pymes a que cumplan su sueño

Si esta vacante es de tu interés, asegúrate que siga disponible en nuestro portal de empleos https://nubox.teamtailor.com/

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