Account Executive

hace 4 días

Santiago, Metropolitana, Chile Amadeus A tiempo completo

time left to apply End Date: March 31, 2025 (7 days left to apply)

job requisition id R25511

Job Title

Account Executive

Position type: Permanent
Location: Santiago de Chile
Job family: Sales

About Your Business Area/Department:

At Amadeus we work in a pleasant and dynamic environment, where we interact with the different departments of the company. We are 100% focused on our clients' needs and company objectives. In the Travel Sellers area, working with medium strategic and high potential travel agencies is crucial for our organization. We focus on driving business growth through effective buying and selling strategies, as well as maintaining strong relationships with our valued customers.

Summary of the role:

Manage the commercial relationship of existing and potential customers within an assigned territory in cooperation with the pre-sales, CSM, and other teams along Amadeus to maintain a high standard of customer satisfaction and profitability. Identify new business opportunities based on Amadeus values and commercial policies to contribute to sustaining and growing Amadeus market share and revenues, achieving long-term success with the customers.

In this role you'll:

Retain and grow existing market shares and revenues:

  • Adopt a consultative approach
  • Identify specific requirements and expectations for existing clients
  • Follow-up with Customer Experience and ensure that customer satisfaction is increased
  • Identify new opportunities and propose solutions to improve customer profitability/efficiency.
  • Develop customized account and account development plans (ADP) for each client and update CRM with all opportunities related to customers
  • Develop Amadeus share of wallet for customers in the portfolio to increase Amadeus market share

Manage all commercial matters related to accounts:

  • Execute & process the operational requests received from customers
  • Ensure that customers use Amadeus technology effectively and that established performance, productivity & service metrics are achieved
  • Cascade the information of new product & solution releases to customers in a timely manner
  • Work with IT Sales/ITAM or Customer Solutions to retain and grow the IT portfolio
  • Organize regular business reviews for follow-up purposes and deep-dive sessions on specific items
  • Work closely with Commercial Operations to get business cases approved for renewal and development of market share

About the ideal candidate:

Relevant Work Experience:

  • Minimum 5 years' experience in IT solutions sales, marketing, account management, and/or project management in a commercial and business environment.

Education:

  • University degree in Business Administration, Information Technology, Computer Science, Tourism, Engineering or equivalent IT related work experience

Knowledge, Skills and abilities:

  • Ability to communicate effectively, both verbally and in writing. Strong organizational skills with a high attention to detail. Ability to analyze objectives, consider options and plan.

Other:

  • This position requires approximately 20% travel to Bolivia

What we can offer you:

  • Competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances, and other competitive benefits.
  • Hybrid work model
  • Professional development to broaden your knowledge and enhance your skills with online learning hubs packed with technical and soft skills training that allow you to develop and grow.
  • Join a diverse and inclusive workplace, one of the world's top travel technology companies, and take on a role that impacts millions of travelers around the globe.
Working at Amadeus, you will find:

A critical mission and purpose: At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA: Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn: Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment: Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer: Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model: We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community: We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company: Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process:

The application process takes no longer than 10 minutes Create your candidate profile, upload your Resume/CV and apply today

Diversity & Inclusion: Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and serving as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law.

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