Data Customer Service Engineer

hace 3 semanas


Santiago, Chile IQVIA Argentina A tiempo completo

Proporciona un desarrollo de alta calidad y oportuno, entregando soluciones para la prestación de servicios, servicios gestionados o proyectos de clientes enfocados en la implementación. Las tareas varían desde el análisis básico y la resolución de problemas hasta la contribución en el desarrollo de soluciones más complejas y liderar pequeños equipos. Garantiza que se cumplan los objetivos de satisfacción del cliente. Desarrolla módulos y diseños de bajo nivel mientras supervisa los estándares de calidad técnica de los desarrolladores onshore/offshore. Demuestra una capacidad excepcional para gestionar múltiples prioridades y tareas de manera eficiente utilizando habilidades efectivas de gestión del tiempo. Capaz de equilibrar demandas competitivas y adaptarse a prioridades cambiantes en un entorno de ritmo rápido. Posee un sólido conocimiento técnico en ingeniería de datos y análisis, con amplia experiencia en SQL Server, procesos ETL y herramientas de visualización como Tableau y PowerBI. Experto en diseñar e implementar soluciones de datos para impulsar conocimientos empresariales y apoyar procesos de toma de decisiones, desarrollando y manteniendo canalizaciones de datos, realizando análisis de datos y creando cuadros de mando e informes interactivos.

Funciones Esenciales:

  • Ayuda a revisar y analizar los requisitos/problemas del cliente.
  • Realiza análisis cuantitativos o cualitativos básicos para identificar problemas y desarrollar soluciones.
  • Ayuda a los Analistas y Consultores en el diseño y estructuración de bases de datos y reportes.
  • Desarrolla un entendimiento básico de los servicios, metodologías de consultoría y la industria farmacéutica/sanitaria/ciencias de la vida.
  • Adquiere conocimiento de las soluciones tecnológicas de IQVIA y su utilización en escenarios de clientes.
  • Como analista de negocios, valida entregables del cliente y dirige el trabajo de un equipo de proyecto offshore.

Manejo de Múltiples Prioridades y Tareas:

  • Demuestra una capacidad excepcional para gestionar múltiples prioridades y tareas de manera eficiente.
  • Utiliza habilidades efectivas de gestión del tiempo para garantizar la finalización oportuna de los proyectos manteniendo altos estándares de calidad.
  • Capaz de equilibrar demandas competitivas y adaptarse a prioridades cambiantes en un entorno de ritmo rápido.

Antecedentes Técnicos en Ingeniería de Datos y Análisis:

  • Posee un sólido conocimiento técnico en ingeniería de datos y análisis, con amplia experiencia en SQL Server, procesos ETL y herramientas de visualización como Tableau y PowerBI.
  • Experto en diseñar e implementar soluciones de datos que impulsen conocimientos empresariales e informen procesos de toma de decisiones.
  • Experto en desarrollar y mantener canalizaciones de datos, realizar análisis de datos y crear cuadros de mando e informes interactivos.

Calificaciones:

  • Licenciatura en Informática, Tecnología de la Información, Ciencia de Datos, Ingeniería de Sistemas o un campo relacionado requerido.
  • Se requieren mínimo 3 años de experiencia relacionada.
  • Trabaja de manera colaborativa y efectiva con colegas en toda la organización para alcanzar los objetivos del equipo.
  • Familiaridad con métodos, herramientas y técnicas de consultoría dentro de su área funcional (Preferido).
  • Conocimiento de eventos y desarrollos actuales de la industria, incluyendo principales competidores.
  • Habilidades efectivas de gestión del tiempo.
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