Monitoring and Observability

Monitoring and Observability Job posting for a monitoring specialist role at HCLTech in Santiago, Chile. Responsibilities Design and implement comprehensive observability strategies and architectures for AWS cloud environments, including metrics, logs, and distributed tracing. Configure and maintain observability tools and platforms, ensuring proper integration with our systems and applications (cloud native and monolithic). Develop custom dashboards and alerts to monitor key performance indicators (KPIs) and overall system health. Automate the deployment and management of observability infrastructure using Infrastructure as Code (IaC) tools. Work closely with development, operations, and engineering teams to understand their observability needs and provide effective solutions. Participate in incident resolution, providing observability data and analysis to identify root causes and facilitate recovery. Implement and manage observability solutions specifically for containerized environments and orchestration with Elastic Kubernetes Service (EKS). Evaluate and recommend new observability tools and technologies to enhance our capabilities. Document observability configurations, processes, and best practices. Train and support other teams in the use of observability tools and techniques. Stay up-to-date on the latest trends and best practices in observability and cloud technologies. Requirements Cloud Knowledge and Experience (AWS): Proven experience minimum 5 years working with the Amazon Web Services (AWS) cloud platform. In-depth knowledge of AWS services relevant to observability, such as CloudWatch (Logs, Metrics, Alarms), X-Ray, and potentially other AWS Observability services. Understanding of the architecture and design principles of applications in the AWS cloud. Infrastructure as Code (IaC): Practical experience deploying and managing infrastructure using IaC tools such as Terraform. Ability to write, maintain, and improve IaC code to automate the creation and configuration of observability infrastructure. Significant experience deploying, managing, and observing containerized applications using Amazon EKS. Deep understanding of Kubernetes concepts and their interaction with AWS. Hands‑on experience configuring observability tools for Kubernetes environments such as Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Jaeger, etc., within EKS. Solid understanding of observability principles and best practices (metrics, logs, distributed tracing). Experience with various observability and monitoring tools. Ability to develop effective dashboards and alerts based on observability data. Capacity to analyze observability data to identify performance and availability issues. Ability to develop scripts and automate tasks using languages such as Python, Bash, etc. Knowledge of Linux operating systems. Familiarity with Agile and DevOps methodologies. Strong problem‑solving skills and the ability to analyze complex data. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Nice to Have Relevant AWS certifications (e.g., AWS Certified DevOps Engineer – Professional). Experience with other container orchestration platforms (e.g., vanilla Kubernetes). Knowledge of Site Reliability Engineering (SRE) principles. Experience implementing Service Level Objectives (SLOs) and Service Level Indicators (SLIs). Seniority level Associate Employment type Full‑time Job function Engineering and Information Technology Industries IT System Operations and Maintenance Location Santiago Metropolitan Region, Chile Notes This role was posted 4 days ago and accepts applications from anywhere in the Santiago Metropolitan Region, Chile. #J-18808-Ljbffr