Voice Specialist
hace 4 semanas
Voice Specialist - Fixed Term We are looking for an energetic, customer‑centric Voice Specialist to support Kraken’s highest‑value clients. This fully‑remote role requires English fluency and willingness to work evenings and weekends. Mission Kraken is a mission‑focused company rooted in crypto values. As a Krakenite, you’ll help accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. Responsibilities Answer inbound voice calls with friendly, professional service; drive quick, accurate resolutions. Clarify client goals, provide education on Kraken products and services, and guide funding, trading and other account activities. Test new products and features to develop expertise that resolves issues end‑to‑end and responsibly position products where they fit. Advocate for an improved client experience by submitting detailed, thoughtful feedback to product and CX channels, and remain engaged to shape client‑centered outcomes at the product and policy level. Take ownership to continuously optimize your performance and ability to add value to Kraken. Be part of a lean, agile team capable of assisting email and chat teams during surges; participate in growth‑focused special projects that drive the client experience. Skills You Should HODL Outgoing and empathetic “people person” who thrives when helping others. Motivated by Kraken’s mission; security‑ and privacy‑minded. Fluency in English; proficiency in Spanish, French, German or other languages is a plus. Strong communication and de‑escalation skills in a high‑volume environment. Strong crypto/trading literacy and a passion for learning. 1+ years of phone support (or comparable client‑facing experience). Comfortable with Zendesk and knowledge bases; able to multitask with poise. Flexibility for rotational shifts, including weekends. Opportunity This role offers a fixed‑term contract for six months. Hiring Process Pre‑screen assessment – around crypto and customer support (completed in 72 hours) Screening call with Talent Acquisition (30 minutes) Interview with the team (60 minutes) Final interview with the manager/director (60 minutes) Equal Opportunity Employer Kraken is an equal‑opportunity employer. We consider qualified applicants with criminal histories for employment in a manner consistent with the San Francisco Fair Chance Ordinance. We encourage applicants who do not fully meet all listed requirements to apply if they are passionate or knowledgeable about crypto. We do not tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Candidate Privacy Notice: Upon submitting your application, you may opt‑out of future promotional communications. Referrals increase your chances of interviewing at Kraken by 2×. Get notified about new Voice Specialist jobs in Chile . #J-18808-Ljbffr
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Remote Voice Specialist — Crypto Support
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, , Chile Kraken A tiempo completoA leading crypto company in Chile is seeking a Voice Specialist for a fixed-term contract to support high-value clients. The role involves answering calls, providing product education, and gathering client feedback to enhance service. Applicants should be fluent in English and possess excellent communication skills, flexibility in shifts, and a strong desire...
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Remote Spanish/English Customer Support
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Spanish Bilingual Customer Service Specialist
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