Partners Support Officer

hace 1 mes

Santiago, Chile Pepperstone A tiempo completo

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.

We are a global operating company, hence, we kindly request that you share your CV in English
The Role:
As a Partners Support Officer, you'll take the reins in managing and enhancing processes associated with Introducing Broker (IB) and partner approvals. Your responsibilities will include overseeing support queues, facilitating MAM setups, and ensuring accurate rebate reconciliation. You'll also be instrumental in reporting and delivering ongoing training to new team members, fostering a smooth workflow and robust partner support. In this impactful role, your efforts will be crucial in upholding operational excellence, guaranteeing that all partner-related tasks are executed with precision and efficiency. This position calls for a commitment to accuracy, collaboration, and a drive for continuous improvement.

As our Partners Support Officer, your key responsibilities include, but are not limited to:

  • Managing the IB & Affiliate approval processes by ensuring prompt reviews, compliance checks, and necessary approvals.
  • Overseeing partner support queues, swiftly addressing inquiries to meet service level agreements (SLAs).
  • Enhancing partner conversions by actively following up on applications.
  • Working closely with global compliance teams to guarantee adherence to regulations.
  • Keeping an eye on partner advertising for compliance and taking charge of fraud detection measures.
  • Assisting in process enhancements and coordinating MAM setups effectively.
  • Handling rebate reconciliation, resolving discrepancies, and ensuring payments are made on time.
  • Compiling and delivering insightful reports on partner activities.
  • Leading the onboarding and training experience for new team members to set them up for success.

About You:

  • Exceptional organizational and process management abilities, adept at juggling multiple tasks at once.
  • Proven experience navigating IB approval workflows, rebate reconciliation, and partner support operations.
  • Well-versed in MAM systems and the technical frameworks prevalent in the financial services sector.
  • Strong numerical proficiency coupled with a keen eye for detail, particularly in reconciliation and reporting tasks.
  • Outstanding communication skills, both written and verbal, enabling effective interactions with partners and internal teams.
  • Capable of training and mentoring newcomers, ensuring they are thoroughly integrated and contributing effectively.
  • Fluency in English is essential.

Desirable:

  • Prior experience in sales or partnership roles will be looked upon favorably.
  • Familiarity with trading or a keen interest in developing trading strategies is highly desirable.
  • Proficiency in software such as MetaTrader 4, MetaTrader 5, cTrader, and TradingView is greatly valued.

Why you will enjoy working with us:

  • Competitive salary with industry-leading commission structure.
  • Genuinely collaborative and friendly culture.
  • Flexible and hybrid working.
  • Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard.
  • Ongoing personal development & learning opportunities.
  • 3 paid volunteering days per year & Workplace Giving Program.
  • Frequent events and celebrations.

More about Pepperstone:

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and

We understand it’s important to do due diligence on a prospective employer; see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant.”

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

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