Sr. NOC Engineer
hace 3 semanas
Remote Chile or Colombia
We are looking for a Senior Operations Engineer to join our Network Operations Center (NOC) night team. In this role, you will be a strong contributor to maintaining the operational health of complex cloud infrastructure systems. You will leverage advanced monitoring tools, including AWS Cloudwatch, Datadog, and Cloudflare, to ensure the reliability, availability, and performance of customer systems. Your experience and technical expertise will help drive improvements in monitoring, incident response, and customer satisfaction. Critical tasks include preventing and/or mitigating customer impact by monitoring, identifying, triaging, and resolving issues. As a team member, you will work with other engineering teams on escalations to ensure our services remain available, secure, and performing at world-class levels. You'll participate in continuous improvement initiatives by creating, updating, and evolving alerts, as well as runbooks and operational processes.
This role is only available outside the US and not available to any individual based within the US or any US territory.
Responsibilities
- Provide first response and act as reference for the team for the monitoring, troubleshooting, and resolution of complex incidents within the cloud infrastructure, working closely with other Engineering teams.
- Develop and implement best practices for monitoring, response, and fulfillment of our Incident, Change, and Service Request queues.
- Analyze system logs and performance metrics to identify issues and improve overall system reliability.
- Collaborate with engineering teams to optimize and introduce new monitoring solutions; coordinate incident response when service impacts occur and support the Post-Mortem efforts to prevent recurrence.
- The NOC is 24x7, team members are required to work shifts that include nights, weekends, and holidays.
- Maintain a solid understanding of cloud infrastructure and services, enhancing your technical skills over time.
Requirements
- A proven track record - At least 5 years success with highly-scaled internet/mobile application environments, including 3 years working in a Security Operations Center (SOC) or Network Operations Center (NOC).
- Sense of urgency - you rapidly acknowledge and engage on alerts maintaining our excellent team SLAs.
- Knowledge in Incident and Problem Management, ITSM tools (like Jira, Zendesk, Confluence).
- Hunger to continue learning new technologies - UNIX/Linux and Cloud System administration experience and are eager to expand that skill set.
- Ability to think critically and strategically in a fast-paced, customer-centric environment.
- Expert-level proficiency in industry leading tools for infrastructure and application monitoring (like AWS Cloudwatch, Datadog, Splunk, CloudFlare).
- Strong communication skills with the ability to convey complex technical issues to both technical and non-technical stakeholders (English is required).
- Customer obsessed with technical curiosity - You are skilled at breaking down complex technical issues. You enjoy using available tools and data to not only fix issues for our customers but prevent them from happening again.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Bachelors in Information Systems, or equivalent experience.
- Excellent high-speed connectivity from home.
- AWS CCP Certification required.
- ITIL Foundation is a plus.
- Excellent communication skills both written and spoken (fluency in English required).
About OfferUp:
OfferUp is dedicated to creating the simplest and most trusted way for people to buy, sell, and connect in their local communities. One of the top local marketplace apps for local buyers and sellers in the U.S., OfferUp makes it easy for people to discover more of what they need—from great deals and secondhand goods to jobs, services, home rentals, and more—right in their own communities.
Available on iOS and Android, OfferUp has consistently ranked among the top shopping apps. Founded in 2011 and based in Bellevue, WA, OfferUp serves local markets nationwide and was used by more than 1 in 6 adults in the U.S. in 2024. OfferUp is backed by leading investors, including Andreessen Horowitz, Warburg Pincus, GGV Capital, T. Rowe Price, and Coatue Management.
More About OfferUp At a Glance
- Top 10 Shopping app in the App Store and Google Play Store for three years.
- 15%+ of adults in several major markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando).
- OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities.
OfferUp is unleashing the power of local, and we've built a dynamic team to do it. To learn more about working at OfferUp, check out .
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