Quality Lead

i Ad by beBee

i Ad by beBee

Quality Lead

Únete a S3 Chile como Quality Lead

S3 Chile, una empresa líder en el sector de los Call Center, está en la búsqueda de un Quality Lead excepcional para unirse a nuestro equipo. Si eres una persona orientada a los detalles y apasionada por garantizar una experiência excepcional para nuestros clientes, esta es tu oportunidad de formar parte de nuestro equipo.

**Responsabilidades**:
1. Supervisar y gestionar el equipo de control de calidad, asegurando el cumplimiento de los estándares y procedimientos establecidos.
2. Diseñar e implementar programas de control de calidad para asegurar que los agentes de nuestro Call Center brinden un servicio óptimo a nuestros clientes.
3. Realizar evaluaciones y análisis regulares de las interacciones de los agentes con los clientes, identificando áreas de mejora y proporcionando retroalimentación constructiva y formativa.
4. Generar informes y métricas de rendimiento de calidad y presentarlos a la alta dirección, sugiriendo acciones correctivas y preventivas necesarias.
5. Trabajar en estrecha colaboración con los equipos de formación y desarrollo para asegurar que los agentes reciban el entrenamiento y la capacitación adecuada en materia de calidad.

**Requisitos**:
1. Bachiller o Licenciado en Administración, Marketing, Ingeniería Industrial, entre otros.
2. Experiência acreditada en posiciones de Jefe de Calidad en un entorno de Call Center.
3. Conocimiento profundo de las mejores prácticas y estándares de calidad en la atención al cliente.
4. Habilidades analíticas y de resolución de problemas para identificar y abordar áreas de mejora en la calidad del servicio.
5. Capacidad para trabajar de manera efectiva en equipos multidisciplinarios y mantener una comunicación clara y efectiva con todos los níveles de la organización.
6. Habilidades de liderazgo y motivación para gestionar y desarrollar un equipo de control de calidad.

**Ofrecemos**:

- Oportunidades de crecimiento profesional en una empresa líder en el sector.
- Un ambiente de trabajo dinámico y colaborativo.
- Remuneración competitiva y beneficios adicionales.

We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. At Normet everyone is provided with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.- Preparing and implementing quality assurance policies and procedures.-...

**Acerca de la vacante**:**Funciones del Puesto**:- The ability to lead the development, implementation and support lifecycle management on OE tools such as: 7 Wastes / Value Stream Mapping, 5S, Visual Controls, Root Cause Analysis, Kanban, Kaizen events, Mistake-proofing, Standard Work / Leader Standard Work.- Bring automotive quality process approach...

ACERCA DE LA VACANTEFunciones del Puesto- The ability to lead the development, implementation and support lifecycle management on OE tools such as: 7 Wastes / Value Stream Mapping, 5S, Visual Controls, Root Cause Analysis, Kanban, Kaizen events, Mistake-proofing, Standard Work / Leader Standard Work.- Bring automotive quality process approach and adapt...

**Santiago**:QAEIntermediateFull-timeQAE**About the position**:Quality Assurance EngineerSantiagoIntermediateFull-timeThe multi-screen streaming video and the interactive TV space is growing rapidly. Accedo delivers rich media apps on multiple platforms ranging from Smart TVs, gaming consoles, Set Top Boxes, Roku, Apple TV, Android TV,...

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

1.066.824. That’s the number of patients we reached in 2021. We want curious, courageous and collaborative people like you to join our inspiring environment. Here you’re given opportunities to make a genuine impact on our patient driven mission. Here you’re surrounded by people who share your determination to tackle the world’s toughest medical...

**Santiago**:QAEIntermediateFull-timeQAE**About the position**:Quality Assurance Engineer IntermediateSantiagoIntermediateFull-timeThe multi-screen streaming video and the interactive TV space is growing rapidly. Accedo delivers rich media apps on multiple platforms ranging from Smart TVs, gaming consoles, Set Top Boxes, Roku, Apple TV,...

**Santiago**:QAEIntermediateFull-timeQAE**About the position**:Quality Assurance Engineer IntermediateSantiagoIntermediateFull-timeThe multi-screen streaming video and the interactive TV space is growing rapidly. Accedo delivers rich media apps on multiple platforms ranging from Smart TVs, gaming consoles, Set Top Boxes, Roku, Apple TV,...

The multi-screen streaming video and the interactive TV space is growing rapidly. Accedo delivers rich media apps on multiple platforms ranging from Smart TVs, gaming consoles, Set Top Boxes, Roku, Apple TV, Android TV, Chromecast, Web, Smart phones, tablets and more. Accedo is a leading company in this sector and is hiring at multiple locations (Madrid,...

**YOUR TALENT**:- 2-3 years minimum of experience in SAP Quality Assurance field- Knowledge of development methodologies- Knowledge about ALM tool, Solman Quality Gate and Charm, and Solman Testing Suite- Advance English**YOUR MISSION**:- Lead the S/4HANA EBP Project testing function, do the test planning and test readiness review. This includes...

**Build your future with Sovos.**Digital technology has forever changed business. Now, it’s transforming tax. Sovos software was built for the digital future of tax, with complete, connected offerings for tax determination, continuous transaction control compliance, tax reporting and more.Our 2,000+ employees throughout the Americas and Europe are...

Job OverviewThis role is an individual contributor assigned to designated Delivery Unit(s), sponsor(s), business line(s), and/or specific tasks as defined by the line manager (LM).The purpose of this role is to work together with global or regional Quality Management team(s), functional teams, and other stakeholders in a joint effort to clearly define...

**We are searching for the best talent for Quality Operations Specialist (9 Months ) to be in Santiago, Chile****Purpose**:Provide support to the quality area in order to implement, maintain and improve the Quality Management System of Johnson & Johnson Innovative Medicine., in order to comply with current local regulations, Quality Manual and Global...

Owns the development and rollout for projects of various sizes. Champions process (Scrum, TDD, etc). Writes tech specs and identifies risks before starting major projects. Sets standards. Goes out of their way to reduce complexity. As needed, takes on additional responsibilities for driving an initiative to completion. Additionally, may lead technical teams...

**Requisition ID**:85840**Job Category**:Engineering**Location**:Santiago, Santiago Province, ChileJoin a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly...

**Requisition ID**:85840**Job Category**:Engineering**Location**:Santiago, Santiago Province, ChileJoin a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly...

i Ad by beBee

Join our team as Front Desk Manager · Responsible for overseeing and controlling the product reception area. · Verify product quality, quantity, and corresponding codes. · Review all necessary documentation for proper entry. · Lead and supervise the team to ensure excellent servi ...

i Ad by beBee

Job description · Overview and main functions · We Are Looking for The New Financial Planning and Control Manager Chile_Perú, To Join Our Team. · Headquartered in the city of Santiago, Chile, reporting to the Chief Financial Officer, you will be responsible for leading the fina ...

i Ad by beBee

Senior Desalination Process Engineer

Job Summary · Functions as a technical specialist or in a lead role. Under general direction, develops and applies advanced engineering techniques, concepts and approaches to complex engineering problems. May provide technical guidance over a group or supervise engineering staff ...

i Ad by beBee

Java Software Engineer

Who We Are? · Surecomp is the market-leading provider of digital trade finance solutions for corporates and financial institutions. An industry pioneer for more than thirty-five years, we enable seamless, sustainable trade by breaking down barriers and fostering collaboration. Ou ...

i Ad by beBee

Market Access Specialist

Job Overview · Take a leadership role in implementing Market Access (RWD, Health Economics and Market Access) business vision and objectives and supporting the strategic development of the business in Chile. · Essential Functions · Provide insights regarding the Chilean Healthc ...

i Ad by beBee

WE ARE · SoftServe is a leading advisory and IT development services company that assists clients in constructing cutting-edge and innovative solutions while delivering exceptional value. Together with you, we establish and achieve goals to foster mutual growth, learning from su ...

Recibe alertas similares a Quality Lead

You'll receive a detailed analysis of the design, structure, and content of your resume by email.

Recibe alertas similares a Quality Lead

By entering your email, you agree that TopCV will email you a free resume review as well as additional information on how to upgrade your resume.

#J-18808-Ljbffr

---