Account Director, Partner Sales

Overview Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Position Summary Genesys is seeking a Sr. Partner Account Manager to build out and broaden our partnership with Regional, Local and key Alliance Partners in Chile. Reporting to the Partner Sales Director, this key position will play an important role in driving the go‑to‑market strategy (GTM) with our partner ecosystem. As a senior representative for Genesys, you will be involved in all aspects of relationship management between the Partners and Genesys. You will build the business plans, lead the GTM sales play with Partners that create demand, and influence the adoption of Genesys by our common customers and prospects. You will be measured against key metrics such as annual revenue targets by named Partners and the quantity of net new deals sourced by the same. Additionally, you will work very closely with our Sales, Pre‑Sales, Sales Ops, Partner, and Marketing teams to develop and launch selling motions with Partners. You will be an expert in the opportunities that are available to Genesys as part of this partnership and will use your strategic mindset to prioritize and execute engagements that align with our company's business objectives. What You Will Do Work closely with Partners to progress practice development, pipeline creation, co‑selling revenue, and development of industry & cloud‑based assets/solutions. Execute, manage, and deliver against pipeline and bookings tied to the joint Partner’s strategies and initiatives in close alignment with internal and external stakeholders. Maintain pipeline and dashboards that communicate to executive leadership the effectiveness of identified programs and investments. Conduct regular sales cadence between Partner’s and Genesys stakeholders (Partner Sales, Sales, and Industry Teams, etc.). Accelerate capacity and capability on the Genesys platform within Partner’s and driving enablement to vendor‑agnostic business leaders. Communicate: Ensure effective and timely internal & external communication and coordination of Partner sales strategy and execution results. Develop GTM plans and develop industry‑specific practice development plans, driving certification growth, and delivering customer success. Take partner sales plays, offerings, and industry assets/solutions to specific markets for local execution and engagement with our Genesys field sales teams and Genesys Industry teams. Qualifications Must be a team player who is goal‑oriented and confident, with the aptitude and desire to build high‑performing teams. This individual must demonstrate an ability to get things done, manage multiple stakeholders both internally and externally, work in a true matrixed operating model, build consensus, and resolve conflict in a highly collaborative manner. A strong track record of success selling to, though, and with regional partner and alliances. High level of communication skills, both written and verbal. Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans. The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment. Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems. Ability to think strategically and is also execution‑oriented; ideally has experience driving cross‑functional programs or processes. Effective at building relationships (internally and with partners), collaborating, and influencing others; experience working with senior executives/ partners in cross‑company projects. Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions. Self‑starter who enjoys working in a fast‑paced, collaborative, and high‑growth environment. Strong team player who is also an independent thinker. About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at Equal Opportunity Employer Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr