Knowledge Manager

hace 5 días


Santiago, Metropolitana, Chile Signant Health A tiempo completo

This could be the Opportunity of Your Life

Signant Health is a global evidence generation company. We're helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof.

Working at Signant Health puts you in the very heart of the world's most exciting sector - a high-growth, dynamic company in an extraordinary industry.

Are you ready to take on a key role in our team?

Successful knowledge managers share one essential trait. They are always highly visible. Knowledge managers are ambassadors for leveraging knowledge in the department. In this role, they must always remain approachable for their co-workers and also reach out and connect with people as needed. Knowledge managers can function as supervisors of the editors who are tasked with processing knowledge while also managing the accompanying processes.

Or they can be very hands-on and get involved in the editorial work themselves. In both cases, perseverance is a core competence for successful knowledge managers.

What You'll Do:

  1. Maintain up-to-date Knowledge and Configuration item information from Study Launch to Study Closure; respond to requests from both internal and external customers quickly, efficiently and accurately.
  2. Review Knowledge gaps. Assess process efficiency from tickets, escalations, feedback and calls longer than the normal time of execution.
  3. Analyze requests for information, assess the process framework and execution.
  4. Facilitate communication between Tier 2 and other Signant Health Departments by creating workshops and meetings discussing reoccurring issues or possible improvement areas – with the objective to strengthen connection and aid information exchange.
  5. Assist Project team in transferring knowledge to helpdesk – ensuring standards are maintained.
  6. Responsible for Knowledge Request queue, Knowledge Reports, Knowledge Management Evaluation and other Knowledge Items.
  7. Conduct training to Tier 2 agents on new technologies, best practices for supporting a site or patient call, protocol specific material, use of electronic resources and software, among other topics.
  8. Support new product & service releases from a Helpdesk process perspective when required to facilitate operational readiness.

What You Bring:

  1. Must be customer oriented for both internal and external customers.
  2. Must be a team oriented person with a "can do" attitude.
  3. Must have experience with Microsoft Office.
  4. Must have superior communication skills, both oral and written.
  5. Must be able to work under pressure.
  6. Must have exceptional attention to detail and accuracy.
  7. Must be detailed and results oriented.
  8. Must have solid time management, communication and organizational skills.
  9. Must have flexibility to adjust to shift schedule.

Location: Santiago, RM, Chile

Language: Resumes must be submitted in English.

Ready to join the adventure? Apply now and be a part of Signant Health's exciting journey

#LI-IM1

At Signant Health, accepting difference isn't enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

  1. Job Family Operations
  2. Job Function AMT-Technical Customer Support
#J-18808-Ljbffr
  • Knowledge Manager

    hace 5 días


    Santiago, Metropolitana, Chile Signant Health A tiempo completo

    About the Role:We are seeking a highly skilled Knowledge Manager to join our team at Signant Health.The successful candidate will be responsible for maintaining up-to-date knowledge and configuration item information from study launch to study closure, responding to requests from both internal and external customers quickly and efficiently.Key...


  • Santiago, Metropolitana, Chile Signant Health A tiempo completo

    Signant Health is a global leader in evidence generation, driving innovation and change through technology and innovation.We're seeking an experienced Operations Knowledge Manager to join our team!As an Operations Knowledge Manager, you'll be responsible for managing knowledge and configuration item information from study launch to study closure. You'll work...


  • Santiago, Metropolitana, Chile Signant Health A tiempo completo

    Knowledge Support Operations ManagerWe are seeking a skilled Knowledge Support Operations Manager to join our team at Signant Health.As a Knowledge Support Operations Manager, you will be responsible for leading a team of technical support specialists in providing expert-level support to customers. You will manage knowledge and configuration item information...

  • Knowledge Manager

    hace 5 días


    Santiago, Metropolitana, Chile Signant Health A tiempo completo

    Knowledge Manager - Operations Santiago, Santiago Metropolitan Region, Chile Req #3317 Tuesday, March 4, 2025 This could be the Opportunity of Your Life Signant Health is a global evidence generation company. We're helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology...


  • Santiago, Metropolitana, Chile Signant Health A tiempo completo

    Senior Technical Support Knowledge ManagerSignant Health is looking for a highly skilled Senior Technical Support Knowledge Manager to join our team.In this role, you will be responsible for managing knowledge and configuration item information from study launch to study closure, ensuring accurate and timely responses to customer inquiries.Key...

  • Knowledge Manager

    hace 3 días


    Santiago, Metropolitana, Chile Signant Health A tiempo completo

    About Us: World Opportunities is a leading organization in the field of human rights. Our mission is to empower youth and promote diversity in our team.Data SpecialistAbout the Job: We are seeking a skilled Data Specialist to join our team at Signant Health.Key Responsibilities:Maintain accurate and up-to-date knowledge and configuration item...

  • Operations Team Lead

    hace 5 días


    Santiago, Metropolitana, Chile Signant Health A tiempo completo

    Job DescriptionThe Knowledge Manager plays a crucial role in the Operations team, responsible for maintaining up-to-date knowledge and configuration item information from study launch to study closure.This includes responding to requests from internal and external customers quickly, efficiently, and accurately.The successful candidate will have excellent...

  • Document Manager

    hace 6 días


    Santiago, Metropolitana, Chile Signant Health A tiempo completo

    We are looking for a highly skilled Document Manager to join our team at Signant Health.About the Role:The Document Manager will be responsible for maintaining accurate and up-to-date knowledge and configuration item information, as well as facilitating communication between teams.Key Responsibilities:Maintain accurate and up-to-date knowledge and...

  • Business Process Manager

    hace 16 horas


    Santiago, Metropolitana, Chile Hitachi Vantara Corporation A tiempo completo

    Company OverviewHitachi Vantara Corporation is a leading provider of information technology and services. We are committed to delivering innovative solutions that meet the evolving needs of our customers.Job SummaryWe are seeking an experienced Business Process Manager to join our team. The successful candidate will be responsible for managing the lifecycle...

  • Technical Account Manager

    hace 2 semanas


    Santiago, Metropolitana, Chile dxFeed A tiempo completo

    Press continue to see content specific to your location. United States Technical Account Manager Santiago CLP 20,000,000 - 40,000,000 Technical Account Manager 3 days ago Be among the first 25 applicants Company Description Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and...

  • Operations Manager

    hace 4 días


    Santiago, Metropolitana, Chile RealManage A tiempo completo

    QualificationsTo succeed in this role, you will need:A High School Diploma or equivalent.A minimum of 3-5 years of experience as an office manager and/or bookkeeper.Proficiency in technology with working knowledge of QuickBooks, Microsoft Suite, and Vantaca.Strong verbal and written communication skills.The ability to work independently and manage multiple...

  • Account Growth Manager

    hace 9 horas


    Santiago, Metropolitana, Chile Hirebridge A tiempo completo

    Driving Customer SuccessSovos is committed to helping businesses navigate an increasingly complex global regulatory landscape. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their goals and maximize the value of their subscription.Your key responsibilities will include:Developing and executing strategic account...


  • Santiago, Metropolitana, Chile Citigroup Inc. A tiempo completo

    The position of Applications Development Senior Manager is a senior management level role that involves leading a team of developers and collaborating with other stakeholders to ensure the smooth delivery and implementation of the Global Core Accounting Platform. This individual should possess in-depth knowledge of core banking systems, hands-on technical...


  • Santiago, Metropolitana, Chile Good Job Consulting A tiempo completo

    Join Our Team:We are seeking a highly motivated and experienced Quality Manager to lead our quality department at Good Job Consulting. As an Industrial Quality Manager, you will be responsible for developing and implementing quality control procedures to ensure compliance with industry standards.About the Ideal Candidate:Proven track record of success in...


  • Santiago, Metropolitana, Chile NHS Ayrshire & Arran A tiempo completo

    About the RoleWe are seeking an experienced Operational Admin Manager to join our team in NHS Lanarkshire. As a key member of our administrative department, you will provide comprehensive business support and manage administrative staff. If you have a strong background in clinical administrative services and excellent management skills, we encourage you to...


  • Santiago, Metropolitana, Chile Trakken GmbH A tiempo completo

    Welcome to Trakken GmbH, a dynamic and innovative company at the forefront of digital marketing solutions. We're dedicated to helping our clients succeed in the rapidly evolving digital landscape.Our team is comprised of experts in digital analytics, conversion optimization, ad tech, advanced analytics & AI, cloud engineering, and tech & data strategy. We...

  • IT Manager

    hace 2 semanas


    Santiago, Metropolitana, Chile Avature A tiempo completo

    A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our...

  • Data Center Manager Lead

    hace 16 horas


    Santiago, Metropolitana, Chile Amazon A tiempo completo

    Data Center Manager LeadWe are seeking an experienced Data Center Manager Lead to join our team at Amazon. The successful candidate will be responsible for the operational management of multiple data centers.ResponsibilitiesThe key responsibilities of this role include:Prioritizing and assigning tasks to data center technicians and operatorsReviewing ticket...

  • Global Account Manager

    hace 18 horas


    Santiago, Metropolitana, Chile Hirebridge A tiempo completo

    Welcome to Sovos, where innovation meets impact!About the Job:We're looking for a skilled Customer Success Manager to join our team and drive customer success through relationship development and strategic planning.Monitor customer health through regular check-ins and adoption/utilization trends, providing actionable recommendations and identifying risks to...


  • Santiago, Metropolitana, Chile Verne A tiempo completo

    We are seeking a highly skilled Manager of Financial Operations to join our team at Verne.The ideal candidate will have strong accounting experience and be proficient in modern accounting software.Job Description:We are looking for an experienced Manager of Financial Operations with hands-on accounting experience to manage key financial processes including...