IT Manager
hace 2 semanas
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your Role and ResponsibilitiesAt IBM, our Project Managers play a pivotal role in leading and coordinating project teams to ensure the successful delivery of projects. As a Project Manager for our premier Software Development Location, you'll be at the forefront of driving project direction, defining metrics, and managing performance to meet client expectations. Join our dynamic team shaping the future of AI-infused management features for hybrid cloud solutions.
Key Responsibilities:- Collaborative Development: Work closely with Architects, DevOps Engineers, site operations, product executives, and Offering Managers in a collaborative, multi-disciplinary squad environment.
- Employee Engagement: Drive developer and employee engagement through customized programs and initiatives to create an engaging and exciting workplace.
Bachelor's Degree
Required Technical and Professional Expertise- Excellent communication and customer service skills.
- Advanced English
- 8+ years of experience leading similar services
- Knowledge of IT solutions that are typically involved in IT Helpdesk requests
- Strong knowledge of ITIL processes (e.g. Problem, Incident and Change Management)
- Strong knowledge of ITSM processes
- Understanding of what is a recipe, script or procedure for executing help desk care
- Ability to work under pressure and manage multiple tasks simultaneously.
- Analytical skills to gather and utilize user feedback to improve processes.
- Customer orientation and commitment to ensure customer success.
- Technical Knowledge:
- Strong knowledge of JIRA Service Desk and Confluence.
- General knowledge in Automation (RPA / Scripting) and GenAI
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration.
YOUR LIFE @ IBMIn a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
ABOUT IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
OTHER RELEVANT JOB DETAILSFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title: IT Service Manager
Job ID: 11733
Location: Chile
Work arrangement: Onsite
Area of work: Project Management
Employment type: Regular
Contract type: Regular
Position type: Professional
No Travel
Company: IBM
Shift: General (daytime)
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