Collections Analyst

Join to apply for the Collections Analyst role at Sovos Latinoamérica . Sovos Latinoamérica is transforming tax compliance from a business requirement to a force for growth, revolutionizing how businesses navigate the ever‑changing regulatory landscape. Work You'll Do As a Collections Analyst at Sovos, you’ll be at the heart of our global financial operations, ensuring the smooth flow of revenue that powers our mission to transform tax compliance worldwide. Working with customers across multiple countries and time zones, you combine analytical expertise with relationship‑building skills to optimize our accounts receivable processes. Contact customers proactively to ensure timely payment of accounts, conducting professional collection calls across different markets and time zones Build and maintain positive customer relationships while upholding Sovos standards, focusing on collaborative problem‑solving and win‑win solutions Investigate and resolve reconciliation discrepancies for customer accounts using advanced analytical tools and cross‑functional collaboration Respond promptly and professionally to customer inquiries in both English and Spanish, demonstrating cultural awareness and sensitivity Work independently on complex accounts while contributing actively to team initiatives and process improvements Track and process refunds for customers with credit balances, ensuring accuracy and compliance with regional regulations Research and resolve disputes on customer accounts, partnering with Sales, Legal, and Operations teams as needed Prepare comprehensive reports including budgeting and forecasting for collections, providing actionable insights to leadership Support additional accounting tasks and special projects that drive departmental excellence and innovation What We Need From You Proven experience in Accounts Receivable and Collections, preferably in a technology or SaaS environment Advanced Excel skills with ability to work with large datasets, create complex formulas, and develop insightful reports Strong organizational abilities and self‑motivation to manage multiple priorities in a fast‑paced, global environment Excellent problem‑solving skills with knowledge of accounting principles and financial best practices Outstanding documentation, research, and analytical capabilities with attention to detail Ability to multi‑task effectively while maintaining accuracy and meeting deadlines Bilingual proficiency in English and Spanish (written and verbal) strongly preferred Experience with ERP systems (NetSuite preferred) and comfort learning new technologies Cultural awareness and ability to work effectively with diverse, international teams What Does Sovos Offer You? Comprehensive Health Benefits Meal Vouchers to assist with food expenses Bi‑Weekly Meeting Free Days Mentoring Programs Globally recognized Training and Development programs Virtual English Club through Rosetta Stone, and more Sovos is an equal‑opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose‑built for always‑on compliance capabilities, our scalable IT‑driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud‑based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program with more than 400 strong partners, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on LinkedIn and Twitter. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Accounting / Auditing and Finance Industries: Software Development Location: Santiago Metropolitan Region, Chile #J-18808-Ljbffr