Key Account Management Team Lead

hace 7 días


Región Metropolitana de Santiago Chile Kaizen Gaming A tiempo completo

Key Account Management Team Lead Kaizen Gaming , the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. It leverages cutting‑edge technology to provide the best experience for millions of customers who trust us for their entertainment. We are a diverse team of more than 2,700 Kaizeners from 40+ nationalities across 3 continents. Our culture is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Responsibilities Oversee the day‑to‑day operations of the Key Accounts Team in Chile, ensuring effective execution of KAM approach and alignment with local market insights. Drive high performance within the team and support development and mentorship of team members. Deliver exceptional and proactive service, providing a top‑tier gaming experience to Key Accounts to enhance customer retention and satisfaction. Ensure high performance in the Key Account segment within their respective markets and meet specific KPI targets for the region, including Active customers, Monthly Retention Rate, GGR and the Generosity levels. Qualifications Bachelor's degree in Business, Marketing, or a related field. Proven experience as a Team Leader in a similar role within the gambling, online gaming, or betting industry. Experience managing VIP or high‑net‑worth customers in the gambling sector. Familiarity with retention strategies, loyalty programs, and promotional campaigns. Analytical mindset with ability to interpret customer data and gaming trends. Proficiency in CRM tools and account management software. Strong problem‑solving skills with a customer‑centric approach. Strong analytical skills and proficiency in advanced spreadsheets/Excel. Native Spanish speaker and excellent command of English. Benefits Hybrid way of working. A buddy will support you with your onboarding. Competitive pay and bonus scheme. Equal Opportunity Employer We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age. #J-18808-Ljbffr



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