Field Service Engineer II

hace 1 mes

Antofagasta, Chile FILTEC A tiempo completo

FILTEC, Ltd was founded in 1958 by Fred Calhoun, considered by many in the industry to be the father of modern beverage packaging inspection. Fred envisioned a more efficient manner to inspect beverage bottles and created and sold the world’s first electronic Empty Bottle Inspector (EBI).

The ideal Field Service Engineer II (FSE) candidate will have a strong systematic electrical and mechanical aptitude with some experience working with electronics. Direct experience working in the food/beverage packaging industry is preferred but not required.

This position is field/home based and requires 80-90% travel, both domestically and internationally. Cross trains on products serviced in the field, and displays proficiency in servicing both the Detection/Inspection/Vision and X-Ray/Gamma product lines. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Responsible for meeting all daily service repair & maintenance needs and driving customer satisfaction.
  • Installs, repairs and maintains equipment in the field; provides customer training as required.
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
  • Order, install, and return parts and manages repair parts cycle time.
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
  • Ensures that all tools and test equipment are properly maintained and calibrated.
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.
  • Seeks to provide technical support to customers and other service professionals as required.
  • Possesses a solid level of technical knowledge on the company’s technologies.
  • Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
  • Ability to travel, overtime and work hours other than Monday-Friday is required.
  • Other duties as required.

EDUCATION AND SKILLS:

  • Associate’s Degree or Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience is acceptable (>3 years work experience in a related electrical or mechanical field service role).
  • Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
  • Prior experience in machine communication, data transfer, OPC UA and MODBUS TCP/IP is preferred.
  • Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
  • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.
  • Maintains clear and concise business communication proficiency, both oral and written.
  • Must be able to pass an in depth background check (vetting).
  • There is a requirement for heavy lifting, on occasion, during some equipment installations.
  • Able to work with hand tools and possess mechanical/electrical troubleshooting skills.

If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you

In addition to a competitive salary, FILTEC provides comprehensive benefits including medical and dental plans, vision, short-term & long-term disability insurance, a 401(k) plan, flexible spending accounts, paid holidays, and more. For consideration, please e-mail your resume to

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