Customer Service Engineer

hace 2 semanas

Santiago, Chile Det Norske Veritas (DNV) A tiempo completo

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Energy Systems

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.

About the Role

Are you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together we can drive a greener tomorrow

What to Expect?

As a Customer Service Engineer, you will act as the primary contact for our customers, providing technical support on our cloud solutions designed to monitor renewable energy assets. This position will report to our DNV office in Santiago, Chile.

What You'll Do

  • Manage the requests sent by customers about Networking, Dataloggers, Device Communications.
  • Provide technical support through emails and calls to our customers.
  • Implement project modifications based on customer needs.
  • Create and modify electrical and single line diagrams (AutoCAD).
  • Manage internal documentation.
  • Set up GPM platforms (Web Portal, GPM Plus, GPM Scada and Horizon).
  • Detect errors and support the improvement of QUALITY.

The Team Awaiting You…

You will join Cloud Solutions, where we design, develop, and operate the best-in-class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers, and strategic partners, to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.

What We Offer

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Please visit our website at

About You

What Is Required

  • To thrive and succeed, we expect you to have:
    • University degree in a technical field such as Informatic Systems Management, Electronics Engineering, Telecommunications or similar.
    • Minimum 3 years in a customer-facing role (e.g., Helpdesk, Customer Success, Customer Service, Technical Support) or experience providing technical assistance to customers.
    • A proven track record of managing customer relationships.
    • The ability to write technical reports and effectively communicate with customers following troubleshooting and support actions in renewable energy plants.
    • Fluent in written and spoken Spanish and English.

What Is Preferred

  • And if you’ve got these in your back pocket, consider it a bonus:
    • Knowledge in renewable energy (Solar, Wind, and/or Storage).
    • Proven experience working on communication networks and dataloggers.
    • Industrial communication protocols.
    • Knowledge of Linux operating system.

As a candidate, you excel as a team player, collaborating seamlessly with cross-functional teams. You are proactive and have a self-learning mindset. Your strong organizational and planning skills enable you to prioritize tasks effectively. Additionally, your exceptional customer-facing abilities include effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally.

*Immigration-related employment benefits, for example, visa sponsorship, are not available for this position.*

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