Country Manager

About us

This company provides a software platform powered by AWS. This platform can be easily customized to help various clients, including financial service providers, debt collection agencies, debt buyers, telecommunication companies, utility companies, and others, achieve better results when working with customers facing financial challenges. Importantly, they prioritize treating customers with respect and dignity while delivering an industry-leading return on investment. With experience in over 60 countries and supporting over 650 different types of financial obligations, they simplify complex situations and create positive experiences for consumers.

Our Proposal

We are looking for a Country Manager / IT Manager to lead the Cloud Operations department, Your responsibilities will involve recruitment, and development of the Cloud Operations, targeted to be 10-12 staff in 2024. This department works together globally and closely with other departments and vendors to support and enhance our overall SaaS product offering for clients through programmes covering BAU support, cloud transformation, technical delivery and cross-functional continuous improvement initiatives.

Your responsibilities will be:

Recruit, guide, and mentor talent to foster sustainable growth and capability in the region over the long term.
• Facilitate and orchestrate projects and day-to-day activities, leading by example and diving into specifics when required.

• Chair project meetings, tackling technical, functional, and organizational challenges head-on.

• Rally the regional and global team to tackle issues in a dynamic, customer-focused environment, while adhering to strict regulatory and cybersecurity standards.

• Manage project execution, addressing staffing concerns and handling escalations on a daily basis.

• Maintain regular communication with project stakeholders, senior management, and client delivery teams.

• Enhance team capabilities and value through continuous staff development and fostering strong relationships with global counterparts.

• Assess current business processes and systems to pinpoint areas for enhancement.

• Serve as the liaison between the global and regional teams, ensuring smooth service continuity, support coverage, and compliance with SLAs and SOPs.

• Address operational gaps with a focus on metrics, automation, cost management, risk mitigation, performance, reliability, and adherence to cloud best practices.

• Identify opportunities for collaboration across functions, resource optimization, and process streamlining to reduce technical debt, costs, and increase efficiency.

• Interpret and communicate business and technical goals from various perspectives, including client requirements, internal development, and operational viewpoints.

• Act as the primary point of contact for resolving staffing, policy, or administrative issues.Requirements10-15 years of IT industry experience, including 5-7 years of leadership and management of teams/departments spanning Business-As-Usual (BAU) support and project delivery.Demonstrated experience in establishing and nurturing new teams, functions, or skill sets.Proficiency in cloud technologies, particularly within the AWS ecosystem, with certification being advantageous.Demonstrated creativity and a strong drive to analyze and resolve intricate issues.Comfortable operating within a large, diverse global team with multiple stakeholders.Familiarity with various delivery methodologies, including waterfall, agile, scrum, and kanban.Exceptional troubleshooting abilities and analytical problem-solving skills.Demonstrated professionalism, consistency, and exceptional verbal and written communication skills, particularly in English.Advanced English proficiency. You will work with international teams from all over the world

Desirable requirements

Exposure to the financial services sector or experience in collection recovery systems would be beneficial.What do we offer?Working as an employeeHybrid work: 3 days in the office in Santiago.Our valuesWe foster trustOwnership is our guiding principleCollaborationIntegrityInclusivityCommitment to excellence

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