MS Cloud Engineer L3

hace 3 días

Santiago, Metropolitana, Chile NTT A tiempo completo

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Cloud Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Roles and Responsibilities:

  • Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Performs necessary checks, apply monitoring tools and respond to alerts
  • Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assists in analysing, assigning, and escalating support calls
  • Investigates third line support calls assigned and identify the root cause of incidents and problems
  • Reports and escalates issues to 3rd party vendors if necessary
  • Provides onsite technical support to clients and provide field engineering services to clients
  • Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality
  • Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identifies opportunities for work optimization including opportunities for automation of work
  • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
  • May work on implementing and delivering Disaster Recovery functions and tests


Knowledge, Skills and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
  • Relevant certifications such as:
    • • VMware certified Professional: Data Centre Virtualization
    • • VMware Certified Specialist – Cloud Provider
    • • VMware Site Recovery Manager: Install, Configure, Manage
    • • Microsoft Certified: Azure Architect Expert
    • • AWS Certified: Solutions Architect Associate
    • • Veeam Certified Engineer (VMCE)
    • • Rubrik Certified Systems Administrator
    • • Zerto, pure, vxrail
    • • Google Cloud Platform (gcp)
    • • Oracle Cloud Infrastructure (oci)


Required Experience:

  • Seasoned work experience
  • Seasoned experience required in Engineering function within a medium to large ICT organisation
  • Seasoned experience of Managed Services
  • Excellent working knowledge of ITIL processes
  • Seasoned experience working with vendors and/or 3rd parties
  • Seasoned experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

  • Ms Cloud Engineer L3

    hace 2 semanas

    Santiago, Metropolitana, Chile Ntt A tiempo completo

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever.By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Ms Cloud Engineer L3

    hace 2 semanas

    Santiago, Metropolitana, Chile Ntt Data A tiempo completo

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever.By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • MS Cloud Engineer L3

    hace 4 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Cloud Engineer L3

    hace 4 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Cloud Engineer L3

    hace 2 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • MS Cloud Engineer L3

    hace 2 semanas

    Santiago, Metropolitana, Chile NTT DATA A tiempo completo

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Cloud data engineer

    hace 4 semanas

    Santiago, Metropolitana, Chile TATA CONSULTANCY SERVICES CHILE S.A. A tiempo completo

    Descripción del puesto: Cloud Data EngineerEn nuestra organización estamos en la búsqueda de un Cloud Data Engineer para unirse a nuestro equipo en Chile. Como parte del área de Tecnología, Sistemas y Telecomunicaciones, buscamos a una persona semi senior para ocupar esta posición.El Cloud Data Engineer será responsable de trabajar en el diseño,...

  • Cloud data engineer

    hace 2 meses

    Santiago, Metropolitana, Chile TATA CONSULTANCY SERVICES CHILE S.A. A tiempo completo

    Descripción del puesto: Cloud Data EngineerEn nuestra organización estamos en la búsqueda de un Cloud Data Engineer para unirse a nuestro equipo en Chile. Como parte del área de Tecnología, Sistemas y Telecomunicaciones, buscamos a una persona semi senior para ocupar esta posición.El Cloud Data Engineer será responsable de trabajar en el diseño,...

  • Cloud Engineer Senior

    hace 2 semanas

    Santiago, Metropolitana, Chile Globant A tiempo completo

    We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. We're looking for Cloud Engineers to join our teams. Candidate should have experience with IaaS, PaaS and SaaS cloud flavors, being...

  • Cloud Engineer

    hace 2 semanas

    Santiago, Metropolitana, Chile SoluNegocios A tiempo completo

    Reconocido Holding con más de 20 años de presencia en el mercado nacional se encuentra en búsqueda de un (a) Ingeniero (a) Informática o carrera afín, para desempeñar el cargo de Cloud EngineerRequisitos: Experiência mínima 2 años en el cargo Experiência en GCPOfrecemos: Integrarte a una empresa Líder en el rubro Estabilidad Laboral Seguro de...

  • Cloud Engineer

    hace 2 semanas

    Santiago, Metropolitana, Chile Brazoderecho - Digital HuntersLatam A tiempo completo

    We are looking for a skilled and committed Cloud Engineer to become part of our team working remotely. The ideal candidate will be responsible for supporting a variety of cloud-based applications and infrastructure, mainly within Google Cloud Platform (GCP) and Microsoft Azure. This position will involve working with different databases, development...

  • Cloud Engineer

    hace 2 semanas

    Santiago, Metropolitana, Chile Digital Talents A tiempo completo

    LA EMPRESA: Reconocida plat aforma tecnológica que permite ahorrar e invertir de manera fácil en diferentes empresas, ETFs y Portafolios , está en búsqueda de un Cloud Engineer para liderar los lineamientos y cambios a nivel de la arquitectura tecnológica de la empresa, y así contribuir a lograr la mejor experiencia para sus usuarios. En el equipo...

  • Cloud Engineer C4671

    hace 2 semanas

    Santiago, Metropolitana, Chile Nisum A tiempo completo

    Location:Santiago, ChileTeam:Engineering ServicesWork Type:Full Time Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customercentric motto "- _Building Success...

  • Cloud Engineer + Conocimientos Kubernetes

    hace 2 semanas

    Santiago, Metropolitana, Chile Policomp S.A A tiempo completo

    Se requiere profesional titulado de carrera Informática o afín para cargo relacionado a Cloud Engineer para desempeñar sus funciones de lunes a viernes en horario de oficina en modalidad de Teletrabajo.Teniendo por responsabilidad atender y resolver eventos técnicos y operativos de los servicios con foco en la continuidad y que le han sido...

  • DevOps Engineer

    hace 2 semanas

    Santiago, Metropolitana, Chile Bhuvi IT Solutions A tiempo completo

    Looking for DevOps Engineer to work with USA clientsJOB DESCRIPTIONRequired Skills: Bachelor's degree in Computer Science or equivalent Design, testing, training, implementation, and postimplementation support experience Experience with business users, implementation team members, and the implementation partner Microsoft Office Experience-Proficient with MS...

  • MS Engineer L1

    hace 4 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Engineer L1

    hace 4 semanas

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Engineer L1

    hace 1 mes

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Engineer L1

    hace 1 mes

    Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Customer Engineer, Infrastructure, Cloud

    hace 2 semanas

    Santiago, Metropolitana, Chile Google A tiempo completo

    Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience in planning infrastructure modernization as a technical consultant, technical presales engineer, or enterprise architect. Ability to speak and write in English and Spanish fluently.Preferred qualifications: Cloud certifications for architecture, networking,...