Ms Cloud Engineer L3

hace 1 semana

Santiago, Metropolitana, Chile Ntt Data A tiempo completo

Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?The Cloud Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions.

This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices.

This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

This role may also contribute to / support on project work as and when required.

Working at NTTKey Roles and Responsibilities:
Ensures that assigned infrastructure at the client site is configured, installed, tested, and operationalPerforms necessary checks, apply monitoring tools and respond to alertsIdentifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detailAssists in analysing, assigning, and escalating support callsInvestigates third line support calls assigned and identify the root cause of incidents and problemsReports and escalates issues to 3rd party vendors if necessaryProvides onsite technical support to clients and provide field engineering services to clientsConducts a monthly random review of incidents and service requests, analyse and recommend improvement in qualityProvides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTTProactively identifies opportunities for work optimization including opportunities for automation of workMay manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelinesMay work on implementing and delivering Disaster Recovery functions and testsKnowledge, Skills and Attributes:Ability to communicate and work across different cultures and social groupsAbility to plan activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interruptingAbility to adapt to changing circumstancesAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journeyAcademic Qualifications and Certifications:Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)Relevant certifications such as:

VMware certified Professional:
Data Centre Virtualization

  • VMware Certified Specialist – Cloud Provider

VMware Site Recovery Manager:
Install, Configure, Manage

Microsoft Certified:
Azure Architect Expert

AWS Certified:
Solutions Architect Associate

  • Veeam Certified Engineer (VMCE)
  • Rubrik Certified Systems Administrator
  • Zerto, pure, vxrail
  • Google Cloud Platform (gcp)
  • Oracle Cloud Infrastructure (oci)

Required Experience:

Seasoned work experienceSeasoned experience required in Engineering function within a medium to large ICT organisationSeasoned experience of Managed ServicesExcellent working knowledge of ITIL processesSeasoned experience working with vendors and/or 3rd partiesSeasoned experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage AdministrationSkills SummaryIncident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, Managed Services Delivery, Root Cause Analysis (RCA), Scripting, TroubleshootingWorkplace type: Hybrid WorkingEqual Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected categoryJoin our growing global team and accelerate your career with us.

Apply today.

A career at NTT means:


Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good.

With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing.
Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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