Reservations Manager

hace 2 semanas

Santiago, Metropolitana, Chile Intrepid Experience A tiempo completo

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Application Close Date: 31st of May 2024

Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.

More than 34 years later, we're proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years, we've stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That's why we carbon offset all our trips and support local communities but we're not stopping there. We want to be the best travel company not just in the world, but for the world.

The world needs more Intrepid people:

We are looking for a new Reservations Manager to join our Team. In this role you will execute reservations for Intrepid in Peru, Bolivia, Chile, Argentina and Brazil. including private groups, external clients and independent travelers (FIT's). You will also work to improve and create reservations processes and, along with the other managers, will contribute to providing excellence in customer service.

With the right guidance, tools and materials, in this role you will provide leadership to the team and deliver service-level excellence for Intrepid. You'll be responsible for the team achieving fast turn-around times and accurate bookings and confirmations.

This is a full-time permanent position that will operate on a hybrid basis out of our office in Lima, Peru. To provide the best experience to our customers, this role would operate out of our office with some work-from-home days.

You'll have a passion for travel and the below qualifications and experience:

  • Experience in the area of reservations and operations preferably within the tourism Industry (2 years or more)
  • Experience in analysis and reporting in Excel
  • Previous supervisory experience, including leading a team through coaching, training & developing
  • Ability to communicate in Spanish, English (advanced level - written and spoken)
  • Proficient in Microsoft Office Computing (Word, Excel, PowerPoint)
  • Ability to use systems
  • Excellent organizational skills, attention to detail, with the ability to prioritize and manage own workload

A bit about our people:

Our team reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.

  • We offer flexible work options, including work-from-home, and work from anywhere in the world for up to 4 weeks a year
  • Employees receive a free Intrepid trip every year As well as generous discounts available for families, and close friends
  • 5 extra days of leave annually, for use when travelling on an Intrepid trip
  • Our global leave benefits are aimed at supporting gender equity, so we offer a minimum of 10 weeks of paid parental leave for all parents, and other additional leave provisions.
  • Access to incredible e-learning platforms, and professional development via our Elevate Mentor program
  • We provide an Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  • We want to support the causes that are important to you, that's why we offer 20 hours of volunteer leave every year.

If you're here to inspire, create, share, and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.

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