Senior Carrier Representative

hace 2 semanas

Santiago, Metropolitana, Chile C.H. Robinson A tiempo completo
C.H. Robinson is looking to hire a Senior Carrier Representative.

In this tole you will take ownership to strategize, align resources and procure capacity for certain strategic business, dedicated capacity opportunities, as well as priority and/or committed freight (securing trucks for loads).

The role combines sales, account management, and operational execution to meet the transportation needs of the customer.

The Senior Carrier Representative develops and builds relationships with the carrier community in order to grow their individual business and ensure committed freight moves in accordance with customer expectations.


DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:

Execution**:

  • Ensures committed, awarded, open board, priority and/or strategic freight moves in accordance with customer expectations by matching capacity to shipments
  • Takes ownership of strategic freight opportunities. Engages and aligns internal resources (account management, operations, leadership) to ensure alignment, resource prioritization and participation in strategic capacity solutions. Secures capacity and ensures optimal execution by creating and/or executing SOPs and adhering to bestinclass business processes and mutually agreed upon KPI's
  • Provides day to day problem resolution; identifies issues, determines the best course of action, and implements solutions. Works closely with internal partners (account management, operations, or leadership) on shipment updates, problem resolution and/or operational execution

Capacity Procurement:

  • Secures capacity by balancing a healthy portfolio of committed capacity as well as taking inbound calls based on interest generated from load boards, calling carriers, negotiating rates, and making buying decisions
  • Ensures capacity meets specific load requirements
  • Utilizes internal pricing tools to purchase capacity within cost parameters and at market rates
  • Interprets carrier analytics and leverages other tools and resources to guide informed buying decisions
  • Has autonomy to source capacity and negotiate commitments with carriers for volume, lane, and/or rates in alignment with longer term and/or strategic business opportunities
  • Is focused on developing alternative capacity to aligned business such as drop trailer, dedicated capacity and multileg movements as well as traditional coverage
  • Collaborates with the service line on longer term engagements such as drop trailer, dedicated capacity, etc. in their aligned business

Internal and External Relationships:

  • Develops new carrier relationships by researching carriers in the marketplace, generating leads, calling potential carriers, initiating contact with key stakeholders and qualifying the account
  • Based upon carrier needs, will participate and/or lead carrier account reviews either independently or with collaboration from their manager; evaluates current and future business needs, discusses recent wins/losses and identifies opportunities for additional business
  • Establishes contacts and builds relationships to form an internal network of resources

Quality:

  • Drives the automation of carrier activities (automation compliance) in accordance with company strategy
  • Ensures quality expectations are met on all assigned business
  • Complies with expectations as defined in internal trading rules
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

  • High School diploma or GED
  • Minimum 1 year of C.H. Robinson carrier sales experience

Preferred:

  • Bachelor's degree from an accredited college or university
  • Knowledge of CHR products and services including managed carriers, automation products, other tools like carrier recommender
  • Proficiency in customer relationship management and business KPIs
  • Strong ability to persuade, motivate, negotiate, and influence others
  • Ability to thrive under deadlines and work in a team environment, while also delivering independent results
  • Excellent communication skills, verbal and written
  • Driven, enthusiastic, and highly motivated
  • Ability to build strong relationships
  • Strong prioritization skills and works with a sense of urgency
  • High attention to detail
  • Values a diverse and inclusive work environment

Disclaimer:

  • This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

  • C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives busines

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