Quality Regional Coordinator

hace 1 semana


Santiago, Metropolitana, Chile Lenovo A tiempo completo

General Information:

  • Req #
  • WD Career area:


Hardware Engineering
  • Country/Region:
  • Chile
  • State:


Region Metropolitana de Santiago
  • City:


Santiago de Chile
  • Date:


Wednesday, November 15, 2023
  • Working time:
  • Fulltime
    Additional Locations:
  • Chile


Region Metropolitana de Santiago

Santiago de Chile

Why Work at Lenovo:

We are Lenovo. We do what we say. We own what we do. We WOW our customers.


Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.

Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.


Description and Requirements:

Role:
LAS Quality Region Coordinator

Role description:

Role and Responsibilities:

  • Manage Customer Quality Program in LAS
a.

Act as the LAS Customer quality engineering focal to the region stakeholders, by:

i. Implementing and firmly establishing throughout LAS a Customer Quality Program to monitor, manage, and report product quality and performance issues in support of Lenovo's Smart Quality Management Model
ii. Identifying region stakeholders from both services and sales organisations down to country level - with a view to establishing a "who's who communications matrix" to facilitate communication in the region
iii. Defining the communications cadence and driving regular interlocks with the region stakeholders - reporting on status of top issues
iv. Driving executive level communications cadence with LAS and WW executive sponsors
v. Establishing and developing a good working relationship with the region stakeholders to promote Customer Quality Engineering in LAS
b.

Drive improvements in the end-to-end resolution time and effectiveness of Customer Quality Engineering, by:

i. Identifying and expediting the investigation and resolution of the top product quality and performance issues with significant business risk -KPI: TTS (

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