Site Specialist
hace 2 semanas
H&M, una de las empresas de moda más grandes del mundo, ofrece un sinfín de oportunidades profesionales. Un entorno de trabajo animado, activo y con una gran diversidad. Un lugar donde el cliente siempre es nuestro centro de atención.
Job Description:
As a Site Specialist you contribute to added customer value, a strong brand and increased sales by driving the experience, relevance and performance of your customer base in everyday execution.
You work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work.
Maximize OMNI profitable net sales and customer base for your market and relevant customer group - short and long term.
Responsible for the performance of customer segments on-site to secure set growth targets and increase customer satisfaction, short and long-term.
Daily optimization and evaluation of our customer journey in collaboration with possible external partners, across online touchpoints and componentsSome of your responsibilities are:
- Align sales goals and execution strategy towards customer base growth
- Know your sales situation through sales and customer behaviour analysis and follow up on actions taken
- Drive net sales and daytoday operations and execution of your customer segment/customer group in your ecom market/markets together with external provider
- Optimize content on site & provide input to Customer Activation & Marketing team
- Give input on what assortment is relevant to whom based on data & insights & send feedback to merchandising
- Track and follow up experience KPIs on site, together with external provider and in owned channels such as CTR, BR, viewed availability, shopability in connection to purchase funnel on site
- Work closely with Media planners to evaluate commercial messages on site and in owned channels to ensure best commercial execution
- Work closely with Merch team to optimize push vs pull in product execution (customer demand vs business need)
Qualifications:
Your profile:
- University degree, preferably in Business, Economics or E-Commerce
- 2+ years of Ecommerce experience
- Omni retail experience
- Sales and web analysis experience including Google Analytics
- Desired experience working in and/or consuming reports from AEM, Hybris, Tableau & Power-Bi or other platforms used
- You are experienced within ecom and have an understanding of the total digital ecosystem and its synergies
- Strong data management skills analytical, structured, ability to synthesize information and draw conclusions
- Proactive, curious and innovative approach to problem solving with a constant improvement mindset
- Leadership capabilities and communicational skills to get your message across and you have the drive to see them through
Fluent in English**Additional Information
¿Qué te espera?
Una gran oportunidad para conocer una de las funciones más importantes de H&M y podemos asegurarte que tendrás mucha responsabilidades desde el primer día.
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