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Field Clinical Specialist
hace 3 meses
Work mode:
Hybrid
Territory:Chile
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
- At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and highperforming employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing whatever your ambitions.
Purpose statement
Field Clinical Specialist (FCS) provides field/remote clinical, technical & educational support to assigned accounts at a Territory, Regional, National or EMEA level.
What we are looking for in you
- Relevant experience of more than 3 years in healthcare.
- Excellent written and verbal communication skills.
- High degree of initiative and creativity with the ability to meet deadlines and work with mínimal supervision.
- Position responsible for the Chilean territory.
- Interest in market analysis, sales, marketing.
- Knowledge of surgical wards and their relationship with nurses and physicians.
- Develops and executes an action plan for each client.
- Coordinates with the backoffice team (Customer Service, Operations, Marketing, Finance, etc.) to resolve customer requests.
- English (medium level) spoken and written.
- This position requires 10% to 20% travel."
Key Responsibilities
- Provides field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient followup for company products.
- Work is driven by Customer demand and preplanned support requirements.
- Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.
- Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
- Supports team to achieve projected sales goals and increase sales revenues. ?
- Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
- Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Records customer information and activities in company's CRM system: use the system as an alignment tool with other commercial roles.
- Provides education support on product usage and customer training. ?
Quality System Requirements
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
- Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
- Establishes and promotes a work environment that supports the Quality Policy and Quality System.
Job Scope and Leveling Guidelines
Functional Knowledge
- Requires basic conceptual and technical knowledge of theories, practices and procedures within own job function
Business Expertise
- Applies general business knowledge obtained through education or past experience with guidance from others
Leadership
- No supervisory responsibility; accountable for own contributions and meeting objectives with guidance more senior level roles/manager
Problem Solving
- Solves problems in repeatable situations; uses defined professional concepts and company policies and procedures; analyzes information and standard practices to make judgments
- Receives instruction, guidance and direction from more senior level roles/manager
Impact
- Contributions are usually limited to taskrelated activities; works within standardized procedures and practices to achieve objectives and meet deadlines
Interactions (and Communications)
- Exchanges straightforward information, asks questions and checks for understanding.
- Compiles and organizes data/ information to support discussions and inform decision making.
- The above statements are intended to describe the general nature and level of work being performed_
