General Manager

hace 2 semanas

Santiago, Metropolitana, Chile Hilton Technologies A tiempo completo
General Manager - Franchise

Job Requirements

Supervise and direct all hotel operations, including accommodations, food and beverage, events, team management and sales processes of the brand to be operated and concierge services.

Manage and motivate personnel, including hiring, training and performance reviews.


Implement and supervise compliance with the sales strategy, optimize the processes associated with the international reservation systems established by the brand to operate.

Establish and manage budgets and operating costs and maximize profitability.

Maintain high standards of customer service and ensure an exceptional guest experience.

Ensure compliance with safety, health standards and local regulations.

Maintain relationships with suppliers and key stakeholders

Collaborate with management to establish long-term objectives and strategies.

Work Experience

Personal Competencies:

  • Integrity and ethics at work.
  • Empathy and interpersonal skills.
  • Adaptability and flexibility.
  • Innovation and continuous improvement mentality.
  • Passion for hospitality and customer service.

Skills and Aptitudes:

  • Strong leadership skills, with the ability to motivate and guide a diverse team.
  • Excellent verbal and written communication skills in English and Spanish.
  • Ability to make strategic decisions and solve problems effectively.
  • Strong planning and organization skills.
  • Solid knowledge of customer service and attention to detail.
  • Resultsoriented and customer satisfactionoriented.
  • Ability to work under pressure and manage crisis situations effectively.
  • Awareness of trends and changes in the hotel industry.

Education and Experience:

  • Bachelor's degree in Hotel Management, Hospitality, Business Administration or related field. A graduate degree in hotel management or MBA is a plus.
  • Previous experience in the hotel industry, with at least 57 years of experience in management positions, including experience as a hotel manager for international chains.
  • Solid knowledge of hotel management systems (PMS) and reservation software, Opera and F&B sales management systems preferred.
  • Experience in budget management and financial knowledge.

Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

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