Field Service Support
hace 2 semanas
Como Field Service Support, serás responsable de brindar soporte TI y gestionar los distintos servicios TI del área.
Algunas de tus responsabilidades clave incluirán:
- Resolución de requerimientos e incidentes reportados por usuarios de forma remota o presencial.
- Cumplir con indicadores de gestión TI (Tickets Resueltos, SLA, Tiempos de Respuesta y Resolución).
- Preparación inicial a equipos de cómputo instalando software corporativo.
- Reportar fallas de equipamiento y dar seguimiento aquellas solicitudes que requieran asistencia de proveedores externos.
- Actualización de la base de conocimiento. Documentando las incidencias y procedimientos críticos del área.
- Configuración de aplicaciones y servicios en dispositivos móviles.
- Responsable de la atención y configuración de los centros de impresión en oficina central.
- Apoyo a conexiones de enlace y video conferencia.
- Asegurar el cumplimiento al plan de seguridad de TI.
- Otras funciones inherentes al cargo.
Para tener éxito en este rol, es fundamental contar con habilidades excepcionales de resolución de problemas y capacidad de análisis.
Serás enfrentado a desafíos técnicos diarios, por lo que es importante que puedas pensar de manera lógica, encontrar soluciones efectivas y prevenir otras.
Además, debes poder trabajar en equipo, ya que es fundamental para colaborar con otros departamentos y brindar un excelente servicio a nuestros clientes.
Horario:
Lunes a Viernes de 08:45 horas a 18:00 horas con una 1 de colación.
Lugar:
Las Condes Metro Manquehue (Presencial).
Requisitos:
- Alto nível de habilidades técnicas y resolución de problemas.
- Capacidad de análisis y trabajo en equipo.
- Experiência dando atención y gestionando solicitudes de usuarios finales.
- Estudios de Ingeniería en Informática, Conectividad y Redes o carrera a fin.
- Deseable experiência de 23 años en Retail o Consumo Masivo.
- Conocimientos en plataformas de Infraestructura y Seguridad.
Renta:
$ líquido aprox.
Beneficios:
- Contrato directo con la empresa; Tarjeta de alimentación; Seguro complementario de salud, dental y de vida al estar indefinido; Aumento de IPC; 3 Días administrativos al año; Asistente social interna para apoyo personal.; Aguinaldo fiestas patrias y navidad (indefinido); Fiestas de fin de año; regalos para hijos menores de 12 años; Bono anual; Otros.
Si crees que tienes lo que se necesita para ser nuestro próximo Field Service Support en OXXO, queremos saber de ti Únete a nuestro equipo y sé parte de la exitosa historia de OXXO.
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