IT Support Specialist I

hace 2 semanas

Santiago, Metropolitana, Chile Vacasa A tiempo completo

Why Vacasa


We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams.

Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day.

You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why IT Support at Vacasa
We support the tools that allow other departments to succeed. We're constantly experimenting and fine-tuning our products. We value stability, security, and scalability.

What we're looking for
Vacasa is looking for a talented individual to join the IT team as an IT Support Specialist in Santiago.

Our success as a service company is dependent on excellent support agents who are able to assist the team with timely service delivery and excellent technical support.

This role works in partnership with various technical service and functional business areas to drive toward technology service improvements, provide technical support and partner with teams of all areas responsible for IT service delivery.


What you'll do

  • Respond, troubleshoot, and resolve tech support tickets in a roundrobin ticketing system.
  • Respond to team and sometimes employee requests via Slack
  • Utilize Knowledge Base for Solutions, Workarounds, and Training
  • Provision hardware for new hires, including macOS and Windows computers.
  • Diagnose and resolve hardware/software problems with both macOS and Windows devices.
  • Ensures timely completion, followup, and documentation of all support requests based on established team baselines and SLAs.
  • Work with or escalate issues to other IT team members as appropriate for resolution.
  • Support hardware peripherals such as printers and copiers by resolving issues or escalating to vendors when appropriate.
  • Provide iOS, macOS, and Windows device support.
  • Some local travel may be required to small office locations to provide printer, network, and/or hardware support.
  • Supply technical support for special events hosted by Vacasa.
  • Put the Customer Experience FIRST
  • Other duties, as assigned.

Skills you'll need

  • Reliable internet connection.
  • Reliable transportation.
  • 1+ years of IT support experience in a Help Desk or Service Desk environment
  • Bachelor's Degree in Information Technology or related field or various IT certifications related to IT Support: eg. CompTIA A+, CompTIA Network+, MTA, PMP, etc.
  • Customer service experience in an IT environment.
  • Excellent written and verbal communication skills with a strong customer focus
  • Software/platform troubleshooting and problem solving experience
  • Strong analytical skills with the ability to support concepts and theories for various projects
  • Excels in a collaborative, team environment
  • Experience in troubleshooting macOS and Windows hardware/software related issues
  • Familiarity with network and systems is a plus
  • Empathetic to the needs of our employees
  • Attention to detail

What you'll get

  • Career advancement opportunities
  • Employee discounts
  • All the equipment you'll need to be successful
  • Great colleagues and culture
  • Hybrid work
  • Extended Health Benefits
  • 10 extra vacation days
  • APV (paid by company)
  • Courses and certifications
  • Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited._
  • An offer of employment for this role will be contingent upon the successful completion of a background check and/or OFAC screening._

  • IT Specialist

    hace 2 semanas

    Santiago, Metropolitana, Chile Jungheinrich A tiempo completo

    IT Specialist Publicada ayer por Jungheinrich 1 Vacante Finaliza en 59 días Sé uno de los primeros Sé uno de los primeros Mixta (Teletrabajo + Presencial) Especialista Región Metropolitana de Santiago Pudahuel En Jungheinrich Chile te estamos buscando Si cuentas con experiencia en soporte informático y gestión de proyectos tecnológicos, este cargo...

  • Rtm0301 - IT Support Engineer

    hace 2 semanas

    Santiago, Metropolitana, Chile IT - Talent A tiempo completo

    IT-Talent Headhunter SENIOR TI busca para uno de sus clientes IT Support EngineerRequisitos/Conocimientos/Experiência: Ingeniería en informática Ingeniería de Sistemas. Tecnología de la Información o un campo relacionado. Experiência previa de mas de 4 años como Ingeniero de Soporte de Aplicaciones. Comprensión de áreas como desarrollo de software,...

  • IT Support Engineer

    hace 2 semanas

    Santiago, Metropolitana, Chile TOMRA A tiempo completo

    Company DescriptionAbout UsTOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology. The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe...

  • Project Information Specialist I

    hace 2 semanas

    Santiago, Metropolitana, Chile Fluor Corporation A tiempo completo

    The Project Information Specialist I acts as the Project Specialist of automation technology for the project, managing the information technology, automation and information/data management requirements for the project team.This position may be considered entry-level, working in conjunction with a lead Project Information Manager (PIM). Apply effective...

  • IT Support

    hace 2 semanas

    Santiago, Metropolitana, Chile Global Services Business A tiempo completo

    Profile: Oriented to the diagnosis and repair of Hardware and Software problems in computer equipment. - Systems, IT, or communications professional Years of experience in technical support for computer equipment, printers, and accessories +++ communication equipment such as routers, switches and hubs, - Medium English - Good presentation and especially: ...

  • Tech Support Specialist

    hace 2 días

    Santiago, Metropolitana, Chile Variacode A tiempo completo

    We are seeking an experienced IT professional to manage and optimize our essential IT operations, including operating systems, security tools, applications, servers, and hardware. The ideal candidate will be proficient in supporting both Mac OS X and Windows environments and have expertise with widely used software such as Microsoft, Adobe, and Google...

  • IT Business Analysis Specialist

    hace 2 semanas

    Santiago, Metropolitana, Chile Walters People A tiempo completo

    En Walters People consultora head hunter del grupo Robert Walters, estamos en búsqueda de un IT Business Analysis specialist para una conocida empresa del mundo retail.Requisitos: Inglés Avanzado (Excluyente) Excel avanzado (Excluyente, se tomará una prueba) Carrera: Ingenieria en informatica. Experiência avanzada en Bases de datos y SQL Server...

  • Sales Support Specialist

    hace 4 semanas

    Santiago, Metropolitana, Chile Caterpillar A tiempo completo

    Career Area:Marketing / Sales / Product Support**:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk...

  • Sales Support Specialist

    hace 2 meses

    Santiago, Metropolitana, Chile Caterpillar A tiempo completo

    Career Area:Marketing / Sales / Product Support**:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk...

  • Sales Support Specialist

    hace 2 semanas

    Santiago, Metropolitana, Chile ABB Schweiz AG A tiempo completo

    Sales Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Procure to Pay Support Specialist

    hace 2 semanas

    Santiago, Metropolitana, Chile Vacasa A tiempo completo

    Why VacasaWe started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a...

  • IT Support

    hace 2 semanas

    Santiago, Metropolitana, Chile Sodimac A tiempo completo

    Falabella Equipo Corporativo - Data y Business IntelligenceChile, Metropolitana, Santiago.02 Feb 23Funciones del cargoSi tienes una mente inquieta y te gusta soñar en grande, este llamado es para tiEn Falabella Tecnología buscamos un IT Support para sumarse al equipo de Gerencia de Data y Analytics.Somos Falabella, UN equipo diverso con más de 100 mil...

  • IT Support Lead

    hace 2 semanas

    Santiago, Metropolitana, Chile M&M Evaluaciones Empresariales. A tiempo completo

    IT Support Lead & Venue Technology Manager - Santiago Vacante Fresca:M&M Evaluaciones Empresariales.Publicado el: ,por M&M Evaluaciones Empresariales.Descripción de la Empresa: Consultoria.ACERCA DE LA VACANTEFunciones del PuestoApoyar en la correcta implementación y operación de los sistemas, soluciones y servicios del área de Tecnologías de...

  • IT Technical Support Engineer

    hace 2 semanas

    Santiago, Metropolitana, Chile NTT Ltd. A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Customer Support Specialist

    hace 2 semanas

    Santiago, Metropolitana, Chile Admirals Group A tiempo completo

    Admirals is expanding and looking for a new hero to join our global team. Customer Support Specialist (English language) - we know you are out thereWho we are?Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a financial hub,...

  • Customer Support Specialist

    hace 2 semanas

    Santiago, Metropolitana, Chile Admiral Markets A tiempo completo

    Admirals is expanding and looking for a new hero to join our global team. Customer Support Specialist (Spanish language) - we know you are out thereWho we are?Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a financial hub,...

  • Technical Support Specialist

    hace 2 semanas

    Santiago, Metropolitana, Chile PagerDuty A tiempo completo

    We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office,...

  • IT Support Technician, Santiago, Chile

    hace 2 semanas

    Santiago, Metropolitana, Chile Foxys Computing Services A tiempo completo

    The position of IT support Technician (Contractor) - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.Essential duties for the position include, but are not limited to the following:Provide onsite support to Authorized Users with operational and...

  • IT Specialist

    hace 2 semanas

    Santiago, Metropolitana, Chile Mall Plaza Chile A tiempo completo

    Si te apasiona el área de tecnología, te encanta la gestión y hacer que las cosas pasen, esta posición es para tiEn Mallplaza buscamos a nuestro/a próximo/a IT Specialist para sumarse a la Gerencia de Product, Data & Technology.¿Qué desafíos encontrarás en esta posición?Serás responsable de gestionar la continuidad de negocio de los procesos...

  • Pfl mat 8467 financial Control Specialist I

    hace 2 semanas

    Santiago, Metropolitana, Chile Santander A tiempo completo

    PFL_MAT_8467_Financial Control Specialist ICountry: ChileWHAT YOU WILL BE DOINGHACER EL ANÁLISIS E INTERPRETAR RESULTADOS Y PLANES DE ACCIÓN PARA LAS DIFERENTES ÁREAS DE NEGOCIO DE LA DIVISIÓN DE GLOBAL CORPORATE BANKING DEL BANCO, CON EL FIN DE PROVEER INFORMACIÓN PARA LA TOMA DE DECISIONES ESTRATÉGICAS DE LA ALTA DIRECCIÓN ALINEAD