Lead, Product Operations Manager

About the Role

the company's mission is to be the place where people come to Go Anywhere - and in 2026, some of our most important growth opportunities are: (1) enabling older adults to move safely, confidently, and independently and (2) increasing the share of women drivers on our platform to power industry-leading products like Women Preferences.

What You'll Do

• Own end-to-end programs: Lead Product Operations initiatives for women earners and senior-focused mobility from opportunity identification through rollout, iteration, and global scale
• Shape vertical strategy: Partner with Product to define and operationalize segment strategy, use cases, target metrics, and user feedback loops for older adults and women drivers
• Build GTM models: Define go-to-market plans, operating structures, and scalable playbooks that enable products to launch safely and expand globally
• Advise on global feasibility: Evaluate products and features against regional operational realities, regulatory constraints, and local market nuances
• Drive cross-functional alignment: Lead alignment across Product, Engineering, Data Science, Legal, Policy, Support, and Operations to ensure high bars for trust, safety, accessibility, and reliability
• Manage complex rollouts: Project-manage end-to-end launch plans, ensuring market readiness across global operations and regional partner teams
• Analyze performance & iterate: Track core product and business metrics to identify adoption barriers, performance gaps, and actionable roadmap insights
• Advocate for the user: Act as the voice of operations and end-users, balancing empathy-driven design with operational rigor and scalability

Basic Qualifications

• 7+ years of experience in product operations, operations, strategy & operations, management consulting, or an analytical role
• Demonstrated experience owning complex, cross-functional initiatives within a defined product vertical or customer segment
• Strong analytical skills, including SQL proficiency or equivalent analytical experience evaluating success metrics and user outcomes
• Proven track record supporting large-scale, global or multi-region product rollouts
• Experience defining and running operational models, frameworks, and scalable processes

Preferred Qualifications

• Experience working on verticalized, segmented, or demographic-specific products
• Familiarity with products serving earners, older adults, caregivers, or assisted services
• Strong business acumen with the ability to articulate how product decisions impact adoption, retention, and long-term growth
• Comfort balancing empathy-driven design with operational rigor and global scalability

Ready to ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and the company's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full time in-office presence. Ask your Recruiter for details about this role's requirements.

the company is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.