Workplace M365 Operations Specialist

hace 1 mes

Chile WSP USA A tiempo completo
**WSP**

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSPs vast global network is today comprised of over 1,000 offices, 29 data centres, 1,300 data circuits, and used by over 65,000 users.

**POSITION SUMMARY**

To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of M365 operations with a primary focus on the services within the designated Hub.

**MAIN** **RE** **S** **PONSIBILITIES**

Related to M365 services and infrastructure:

+ Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.

+ Performing routine and health maintenance.

+ Managing upgrades & performancerelated activities.

+ Identifying and correcting faults with services and infrastructure.

+ Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).

+ Execution of business continuity tests.

+ Oversight and support of all related service supplier and/or manufacturer activities.

+ Proactive identification and resolution of issues before they affect service performance.

+ Identifyingany improvements that can improve service levels.

+ Engaging in the problem management process.

+ Technical peer review and approvals for all related changes.

+ Support audit and compliance activities.

+ Management and maintenance of related platforms.

+ Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.

**ACADEMIC AND EXPERIENCE REQUIREMENTS**

The ideal candidate would meet all, or most of the below criteria:

+ Bachelor’s degree in information technology, Computer Science, Engineering, or related field.

+ At least 4-6 years relevant and practical experience in a M365 operations role.

+ Vendor certifications not a requirement, proven practical experience preferred.

+ Experience working in large/global enterprise IT with multiple distributed branch/campus sites.

+ Experience of working within ITIL aligned Service Management organisation.

+ Proven experience as an M365 Technician or similar role, with practical knowledge of Microsoft 365 applications and services, including Teams, SharePoint, OneDrive, and Exchange Online.

+ Familiarity with M365 administration and user management, including user accounts, licenses, and permissions.

+ Understanding of M365 security features, compliance policies, and data protection concepts.

+ Experience in configuring and customizing M365 applications and services to meet organizational requirements.

+ Knowledge of incident and problem management processes and tools for timely resolution of M365-related issues.

+ Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical problems in the M365 environment.

+ Strong knowledge of SharePoint and SharePoint Online.

**SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS**

+ Excellent written and spoken English is required.

+ Competency in French or Spanish is an asset.

+ Ability to work with minimal directionandlittle supervision.

+ Strong organizational and project management skills, with excellent documentation abilities.

+ Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identifiedproblems.

+ Demonstrated experience in understanding anddemonstrating compliance with information security requirements.

+ Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.

**Title:** *Workplace M365 Operations Specialist (Americas)*

**Location:** *Colombia*

**Other Locations:** *Chile, Brazil, Mexico, Panama, Argentina, Trinidad and Tobago, Peru*

**Requisition ID:** *24000126*

  • Workplace Experience Specialist

    hace 3 días

    Santiago de Chile JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Life, health and dental insurance for you. Annual Performance Bonus. Online platform with certified courses for professional development. Meal vouchers. What this job involves Within the framework of Law 21.015, which encourages the hiring of people...

  • Regional Sales Operations Specialist

    hace 4 semanas

    Santiago de Chile Emprego CL A tiempo completo

    Publicada hoy por - **Trabaja Global** Jornada Completa Otro Profesional Región Metropolitana de Santiago Las Condes - Multinacional del rubro de la tecnología médica con presencia en más de 180 países y más de 10.000 empleados a nível global, busca a personas con experiência en áreas de finanzas/operaciones o específicamente control de...

  • Commercial Market Operations Specialist

    hace 4 semanas

    Santiago de Chile The AES Corporation A tiempo completo

    En AES, elevamos la calidad de vida en todo el mundo cambiando la forma en la que la energía funciona. Todos tienen un impacto cada día en nuestros equipos pequeños y globales. Postúlese aquí para iniciar una extraordinaria carrera hoy mismo. Estamos en búsqueda de una persona que cumpla el rol de Commercial Market Operations Specialist para sumar a...

  • Operations Support Specialist Iii

    hace 3 días

    Santiago de Chile CWT A tiempo completo

    Operations Support Specialist III - (2300003U) **CWT** es una de las principales empresas de gestión de viajes del mundo y plataforma de gestión de viajes Business-to-Business-for-Employees (B2B4E), en la cual, empresas y los gobiernos confían en nosotros para mantener a su gente conectada, en cualquier lugar, en cualquier momento, de cualquier forma, y...

  • Operations Strategy Specialist

    hace 4 semanas

    Santiago de Chile Delivery Hero A tiempo completo

    About the opportunity ¡Tenemos una oportunidad laboral para ti, estamos buscando **Operations Strategy Specialist** para nuestro equipo de Operaciones y Logística con base en Chile! - Liderar el equipo de analistas definiendo criterios de éxito para la evaluación, análisis y seguimiento de iniciativas. - Analizar, estructurar y presentar información...

  • Marketo Marketing Specialist Revenue Operations..

    hace 6 días

    Santiago de Chile Prometeo Talent A tiempo completo

    **About the company** **Go Nimbly** is a Revenue Operations company. We help SaaS companies break down the silos that happen naturally as you grow. Silos aren't your fault, but they're hurting your revenue. They're causing friction for your customers. We'll identify exactly where that friction exists in your funnel, then build and operationalize...

  • Im Facilities Specialist

    hace 4 semanas

    Santiago de Chile De Beers Group of Companies A tiempo completo

    Company Description - Anglo American is a leading global mining company. Our products are the essential ingredients of almost every aspect of modern life. Our competitive portfolio of world-class operations and undeveloped resources provides the metals and minerals that make a cleaner, greener, and more sustainable world possible and meet the growing...

  • Esh Specialist

    hace 4 semanas

    Santiago de Chile JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. A minimum of five years of experience working with EHS compliance and management systems preferably within facility operations. EHS experience in biopharmaceutical, research or maintenance operations is highly desirable. Must be able to travel Throughout Latin America. Potential travel 50% Ability...

  • Voip Network Specialist

    hace 4 semanas

    Santiago de Chile Robert Half Chile A tiempo completo

    Voip Network Specialist. Functions: - Meeting with IT managers to determine the company's networking needs. - Analysing existing VoIP networks and computer systems. - Developing architecture plans for voice and data services. - Installing network hardware modules, including IP and PBX communication servers. - Designing and implementing Cisco Unity...

  • Project Specialist

    hace 3 días

    Santiago de Chile DSV A tiempo completo

    Job Req Number: 62663 Time Type: Full Time The role or functions defined for this position are to supervise the operations area coordinator, oversee the warehouses, Cargo Wise system analysis, meet corporate and country KPIs, support and escalate relevant problems and issues with coordinators, management and suppliers. Provide direct support to the project...

  • Regulatory Control Systems Specialist

    hace 3 días

    Santiago de Chile De Beers Group of Companies A tiempo completo

    Company Description - Anglo American is a leading global mining company. Our products are the essential ingredients of almost every aspect of modern life. Our competitive portfolio of world-class operations and undeveloped resources provides the metals and minerals that make a cleaner, greener, and more sustainable world possible and meet the growing...

  • Senior Project Specialist

    hace 3 días

    Santiago de Chile DSV A tiempo completo

    Job Req Number: 62660 Time Type: Full Time The role or functions defined for this position are to supervise the operations area coordinator, oversee the warehouses, Cargo Wise system analysis, meet corporate and country KPIs, support and escalate relevant problems and issues with coordinators, management and suppliers. Provide direct support to the project...

  • Specialist-guest Experience

    hace 4 semanas

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 23035574 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** AC Hotel Santiago Costanera Center, Avenida Vitacura 130 Providencia, Santiago, Chile, Chile AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Notre travail ne se limite pas à offrir...

  • Specialist-guest Experience

    hace 4 semanas

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 23015905 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** AC Hotel Santiago Costanera Center, Avenida Vitacura 130 Providencia, Santiago, Chile, Chile AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Notre travail ne se limite pas à offrir...

  • Marketing Ops Specialist

    hace 4 semanas

    Santiago de Chile TD SYNNEX A tiempo completo

    **Overview**: The Marketing Specialist with a focus on Operations and Marketing Development Funds (MDF) is tasked with specific responsibilities related to managing and executing marketing programs, especially those involving Marketing Development Funds. Here are key responsibilities associated with this role: **Marketing Operations Management**: -...

  • Regional HR Service Management Specialist

    hace 7 días

    Santiago de Chile Siemens Energy A tiempo completo

    Experienced Professional **A Snapshot of Your Day** As a Regional HR Services Management Specialist you will work closely with the Regional HR Services Lead, also interfacing with colleagues from other regions and global. You will have responsibility for managing / overseeing HR operations currently being delivered through an ecosystem of providers,...

  • Regional HR Service Management Specialist

    hace 4 semanas

    Santiago de Chile Siemens Energy A tiempo completo

    Experienced Professional **A Snapshot of Your Day** As a Regional HR Services Management Specialist you will work closely with the Regional HR Services Lead, also interfacing with colleagues from other regions and global. You will have responsibility for managing / overseeing HR operations currently being delivered through an ecosystem of providers,...

  • Specialist-guest Experience

    hace 3 días

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 23160428 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** AC Hotel Santiago Costanera Center, Avenida Vitacura 130 Providencia, Santiago, Chile, Chile AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Notre travail ne se limite pas à offrir...

  • Specialist-guest Experience

    hace 4 semanas

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 23145100 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** AC Hotel Santiago Costanera Center, Avenida Vitacura 130 Providencia, Santiago, Chile, Chile AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Notre travail ne se limite pas à offrir...

  • Hardware Asset Management Specialist

    hace 6 días

    Chile Golder Associates Ltd. A tiempo completo

    Job Description - Hardware Asset Management Specialist (Americas) (24000408) Hardware Asset Management Specialist (Americas) - ( 24000408 ) HARDWARE ASSET MANAGE MENT SPECIALIST , AMERICAS About Us WSP is a global leader in engineering and professional services . We pride ourselves on delivering innovative solutions to our clients and maintaining a...