MS Engineer L2

Encontrado en: beBee S CL - hace 4 semanas

Santiago, Chile NTT A tiempo completo

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Roles and Responsibilities:

  • Proactively monitors the work queues
  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
  • Updates tickets with resolution tasks performed
  • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
  • Captures all required and relevant information for immediate resolution
  • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
  • Communicates with other teams and clients for extending support
  • Executes changes with clear identification of risks and mitigation plans to be captured into the change record
  • Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
  • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
  • Works with automation teams for effort optimization and automating routine tasks
  • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc
  • Identifies problems and errors before they impact a clientâs service
  • Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting
  • Leads and manages all initial client escalation for operational issues
  • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
  • Ensures all changes are carried out with proper change approvals
  • Plans and executes approved maintenance activities
  • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
  • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
  • May also contribute to / support on project work as and when required
  • May work on implementing and delivering Disaster Recovery functions and tests


Knowledge, Skills and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidateâs qualification for the role)
  • Relevant certifications include:
    • CCNP or equivalent certification
    • CCNA certification in must, CCNP in Security or PCNSE certification is good to have
    • Microsoft Certified: Azure Administrator Associate
    • AWS Certified: Solutions Architect Associate
    • Veeam Certified Engineer
    • VMware certified Professional: Data Centre Virtualization
    • Zerto, pure, vxrail
    • Google Cloud Platform (gcp)
    • Oracle Cloud Infrastructure (oci)
    • SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4
    • SAP Technology Consultant
    • SAP Certified Technology Associate - SAP HANA 2.0
    • Oracle Cloud Infrastructure Architect Professional
    • IBM Certified System Administrator - WebSphere Application Server Network


Required Experience:

  • Moderate level years of relevant managed services experience handling cross technology infrastructure
  • Moderate level knowledge in ticketing tools preferably Service Now
  • Moderate level working knowledge of ITIL processes
  • Moderate level experience working with vendors and/or 3rd parties

Skills Summary

API Integration, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Data Networking, Firewalls, Infrastructure Deployment, IP Routing, Linux, Local Area Network (LAN), Networking Solutions, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, Routing Protocols, SAP Expertise, TCP/IP Networking, Troubleshooting, Wireless Networks

What will make you a good fit for the role?

Workplace type:

On-site Working

Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • MS Engineer L2

    Encontrado en: beBee S CL - hace 3 semanas

    Santiago, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • TS Implementation Engineer L2

    Encontrado en: beBee S CL - hace 4 semanas

    Santiago, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • TS Implementation Engineer L2

    Encontrado en: beBee S CL - hace 4 semanas

    Santiago, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • DevOps Engineer

    hace 1 día

    Santiago de Chile Bhuvi IT Solutions A tiempo completo

    Looking for DevOps Engineer to work with USA clients **JOB DESCRIPTION** **Required Skills**: - Bachelor's degree in Computer Science or equivalent - Design, testing, training, implementation, and post-implementation support experience - Experience with business users, implementation team members, and the implementation partner - Microsoft Office...

  • DevOps Engineer

    hace 1 día

    Santiago de Chile MetLife A tiempo completo

    **Devops Engineer** - Descripción del puesto: Ingeniero DevOps Senior con los conocimientos para incorporar mejores prácticas, procesos, herramientas de monitoreo, seguridad y metodologías para equilibrar las necesidades durante todo el ciclo de vida del desarrollo de software, desde la programación y la implementación hasta el mantenimiento y las...

  • Quotation Engineer

    Encontrado en: Talent CL C2 - hace 14 horas

    Santiago, Chile Prysmian Group A tiempo completo

    Visión general y principales funciones Estamos buscando un  Ingeniero de cotizaciones  para unirse a nuestro equipo. Con sede en Ciudad de Santiago de Chile, reportando al jefe de Inside Sales, usted será responsable de apoyar al Área de Distribución, Área de Proyectos y a la Gerencia Comercial, para efectuar la preparación de ofertas como...

  • Data Engineer

    hace 2 días

    Santiago de Chile Wom A tiempo completo

    -PORQUE NADIE TE DA MAS!! Te invitamos formar parte de la Telco que la rompe en el mercado!, si eres una persona apasionada en lo que emprendes, lo haces desde la innovación y la honestidad y con valentía la enfrentar los nuevos desafíos, eres el o la futuro/a WOMer que buscamos! Analista de BI/ Data Engineer Objetivo del Cargo: El Ingeniero de soporte /...

  • IT Consultant

    hace 2 días

    Santiago de Chile Noventiq A tiempo completo

    **¡Softline International está contratando!** Si quieres formar parte de una organización global donde tus ideas se escuchan y la innovación y los espacios colaborativos son un pilar fundamental, esta es tu oportunidad. La historia de Softline es una de cambio. Crecimos, nos expandimos y nos adaptamos, aprendiendo más en cada paso. Ahora efectuar el...

  • Process and Packaging Engineer

    hace 7 días

    Santiago de Chile Monster Energy A tiempo completo

    Job Details Description The position is part of LATAM Packaging & Engineering team. Will work interfacing various Monster departments within the Supply Operations, Quality, NPD, Finance and Brand Managers within the MEC company. Also interact to Bottlers (co-packers) and Packaging and equipment Suppliers in order to conduct projects of manufacturing,...

  • Senior Cloud Engineer

    hace 2 días

    Santiago de Chile Kyndryl Chile SpA A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Software Engineer Iv

    hace 3 días

    Santiago, Chile Robert Half A tiempo completo

    JOB REQUISITION Software Engineer IV LOCATION SAN RAMON As Software Engineer IV, your specific responsibilities will include: - Design complex systems requiring considerable judgment and design experience within a single scope. - Perform design reviews for Levels I- III staff designs and provides feedback and design support. - Has authority for system...

  • Application Engineer

    hace 2 días

    Santiago, Chile Pacifica Continental A tiempo completo

    Our client is looking for anApplication Engineer, an IT specialist who will use his/her highexpertise to design, implement and operate technologies and information systems according to thedigitalization demands, ensuring a structured growth of the enterprise architecture within thecompany. Application Engineer Competences Six (6) years of...

  • Piping Engineer, Junior

    hace 7 días

    Santiago de Chile Ausenco A tiempo completo

    **Piping Engineer, Junior** **-** **(** **AUS0008BC** **)** Ausenco es una empresa de rápido crecimiento y grandes ideas. Redefinimos lo que es posible en algunos de los proyectos más complejos y entornos más difíciles del mundo. Entregamos soluciones innovadoras a través de estudios de consultoría de alto valor agregado; ejecución de proyectos;...

  • Constructability Engineer, Senior

    hace 2 días

    Santiago de Chile Ausenco A tiempo completo

    **Constructability Engineer, Senior** **-** **(** **AUS0007FM** **)** Si eres como nosotros, no tienes demasiado tiempo para la forma como siempre se han hecho las cosas. Ausenco es una compañía global que está redefiniendo lo que es posible. Nuestro equipo está basado en 26 oficinas en 14 países, con proyectos en más de 80 ubicaciones en todo el...

  • Mechanical Piping Engineer, Senior

    hace 7 días

    Santiago de Chile Ausenco A tiempo completo

    **Mechanical Piping Engineer, Senior** **-** **(** **AUS0007YB** **)** Con más de 8000 kilómetros de tubería diseñada y en operación, y con una participación global de alrededor del 80% de todas las tuberías de transporte de fluidos para la industria minera, el área de Consultoría de Pipelines de Ausenco está creciendo mediante la incorporación...

  • Ejecutivo de Mercado Publico

    hace 2 días

    Santiago de Chile Neumachile A tiempo completo

    Empresa dedicada al rubro automotriz, ubicada en la comuna de San Bernardo - Lo Espejo busca ejecutivo de mercado publico. Funciones: Revisar, corregir y validar todos los documentos enviados por las distintas entidades gubernamentales, (Carabineros de Chile, MOP, Municipalidades, Hospitales, FFAA, etc. - Participar en todas las etapas que contempla un...

  • Ingeniero en Redes y Telecomunicaciones

    hace 5 días

    Santiago, Chile Progesys A tiempo completo

    En Progesys empresa de Servicios ST, Outsourcing y Reclutamiento de Personal nos encontramos en búsqueda de un Especialista en Redes y Ciberseguridad para importante cliente de tecnología Objetivo: Brindar soluciones a requerimientos. Sus principales funciones serán: - Implementación y administración de la plataforma de los clientes externos e...

  • Junior Software Development Engineer

    hace 1 semana

    Santiago, Chile Offerup A tiempo completo

    About the role: OfferUp is seeking a backend Engineer to become part of the Advertising team. This dedicated team is responsible for creating advertising platforms to facilitate both ad serving and measurement, as well as building systems to drive personalization of both ad selection and ad experience across all demand sources (first-party and...

  • Applications Engineer, Ii

    hace 3 días

    Santiago de Chile Synopsys A tiempo completo

    44348BR - CHILE - Santiago **Job Description and Requirements**Responsibilities**: - Providing technical help to the major customers and field engineers - Understand customer requirements and translating them to product enhancements - Rapid deployment of new technologies with close R&D partnership - Helping customer evaluation and benchmarks - Having...

  • Applications Engineer, Ii

    hace 3 días

    Santiago de Chile Synopsys A tiempo completo

    44347BR - CHILE - Santiago **Job Description and Requirements**Responsibilities**: - Providing technical help to the major customers and field engineers - Understand customer requirements and translating them to product enhancements - Rapid deployment of new technologies with close R&D partnership - Helping customer evaluation and benchmarks - Having...