Senior Associate Managed Services Client Delivery Specialist
hace 2 meses
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future. Â Thatâs why we encourage you to take every opportunity to grow your career within our great global team.
Are you ready to take the next step in your career?
The role of Senior Associate Managed Services Client Delivery Specialist is a developing role, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the companyâs reputation by taking responsibility for contract management for local, small and low to medium complexity contracts. This role works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.This role takes guidance from a more experienced member within the team.
This role involves proactive client communication, project management, technical oversight, and problem-solving.
What you'll be doing
Key Roles and Responsibilities:Knowledge, Skills and Attributes:
Academic Qualifications and Certifications:
Required Experience:
Skills Summary
Account Management, Contract Performance Management, Customer Centric Solutions, Financial Acumen, Project Management, Service Delivery, Service Level Agreement (SLA)Workplace type:
Hybrid WorkingJoin our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.
Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.
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