Senior Business Analyst

hace 3 meses


Santiago, Chile Sumup A tiempo completo

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

Team Description

As part of the Support Team you will play a key role in helping us to create the most customer-oriented company for our merchants. We devise innovative ways for optimizing the experience we give to our merchants in every touchpoint. On the Support Team we mix a very unique characteristic where we make sure our analyses are robust and give useful insights as well as execute actions that result in actual improvement on our service and operation. Our vision of “always finding a way to make our merchants life’s better” is reflected in our hunger to automate and re-invent processes. 

We are looking for a Senior Business Analyst to help us achieve our objective of giving the best customer experience in the Fintech industry. This role is intended to drive automation through the implementation of tools and platforms to serve our merchants in LATAM. The Senior Business Analyst will lead the roll-out, implementation, and performance monitoring of these tools and push improvement plans with the corresponding teams to achieve the quality objectives of the area. They will also define, along with the global team, which global tools and platforms to use as LATAM tribe to facilitate human attention to merchants and increase agent productivity without affecting the quality of attention. The Senior Business Analyst will discover opportunities to improve customer experience in the short, medium, and long term.

What you’ll do:  

Analyze the funnel of support touchpoints and lead the performance monitoring and improvement of tools and platforms for merchant servicing

Work closely with different teams in a collaborative environment to bring the best possible experience for our merchants.

Create a roll-out plan and lead the implementation of global tools that will allow us to serve our merchants through automations with the best service quality

Create a roll-out plan and lead the implementation of global tools that will facilitate human attention to merchants and increase agent productivity without affecting the quality of attention

Data driven decision making to implement new processes or tools to improve our merchant interaction with SumUp

Look for best practices from other companies or markets to improve our customer experience in the short, medium and long term

You’ll be great for this position if:

At least 3 years of experience as analyst in fast-paced environments

You have experience on leading project implementations end-to-end

You are fluent in English (you will collaborate with global teams on a daily basis)

You are self-driven and have a demonstrated high learning agility 

You have strong analytical and problem solving skills

You are comfortable with vast data, interpreting it and coming to conclusions

You have excellent communication and interpersonal skills - you are able to communicate ideas and concepts with team members from a wide range of countries and cultures, and to build strong and productive relationships.

UX related experience is a nice to have

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate

Job Application Tip

We recognise that candidates feel they need to meet % of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.



  • Santiago, Metropolitana, Chile Sumup A tiempo completo

    Join Our Team as a Senior Business AnalystWe're on a mission to empower small business owners with innovative financial solutions. As a Senior Business Analyst, you'll play a crucial role in driving automation and improving customer experience in the Fintech industry.Key Responsibilities:Analyze support touchpoints and lead the performance monitoring and...


  • Santiago de Chile 23People A tiempo completo

    **Semi senior Business Analyst Home Office** Salario: 2.400.000 - 2.700.000 CLP País: Residentes en Chile **Skills** - Experiência como Business Analyst (Más de 3 años) - Experiência en retail (excluyente) - Nível de inglés: B2 + **¿Qué harás en tu día a día?** Apoyará a cada uno de los Product Managers en actividades relacionadas con la...


  • Santiago de Chile 23People A tiempo completo

    **Semi senior Business Analyst Home Office** Salario: 2.400.000 - 2.700.000 CLP País: Residentes en Chile **Skills** - Experiência como Business Analyst (Más de 3 años) - Experiência en retail:Merchandising - Order Management - Accounts payable - Supply chain - Allocation and Planning etc. - Warehouse Management - Nível de inglés: B2 + **¿Qué...


  • Santiago, Metropolitana, Chile Sumup A tiempo completo

    About the RoleWe're seeking a highly skilled Senior Business Solutions Analyst to join our team at SumUp. As a key member of our Support Team, you'll play a crucial role in helping us deliver exceptional customer experiences to our merchants.Key ResponsibilitiesAnalyze and optimize our support touchpoints to ensure seamless interactions with our...

  • Senior Business Analyst

    hace 2 semanas


    Santiago, Metropolitana, Chile Sumup A tiempo completo

    We're seeking a Senior Business Analyst to drive automation and improve customer experience in the Fintech industry. As part of our Support Team, you'll play a key role in optimizing merchant servicing and implementing tools to enhance agent productivity.Key Responsibilities:Analyze support touchpoints and lead performance monitoring and improvement of tools...


  • Santiago de Chile 23People A tiempo completo

    Semi-senior Business Analyst - Home Office Salary: 2,400,000 - 2,700,000 CLP Country: Chilean Residents **Skills**: - Business Analyst experience (More than 3 years) - Retail experience in:Merchandising **(Exclusive)** Order Management Accounts payable Supply chain Allocation and Planning, etc. Warehouse Management - **English proficiency: B2+...


  • Santiago, Metropolitana, Chile Sumup A tiempo completo

    About the RoleWe're seeking a highly skilled Senior Business Analyst to join our team at SumUp. As a key member of our Support Team, you'll play a crucial role in driving automation and improving our customer experience in the Fintech industry.Key ResponsibilitiesAnalyze support touchpoints and lead the performance monitoring and improvement of tools and...


  • Santiago de Chile Citi A tiempo completo

    The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business...

  • Business Analyst

    hace 5 meses


    Santiago de Chile Abenis A tiempo completo

    Importante empresa del sector financiero se encuentra en búsqueda de Business Analyst para integrar a su equipo de trabajo!! ¿Qué requisitos necesitas para postular? - Experiência en Business Analyst - Titulado Carrera A fin. - Experiência +1 año con manejo de datos mediante SQL. - Conocimiento en casos de prueba a nível usuario. - Experiência +1...

  • Senior Business Analyst

    hace 4 semanas


    Santiago, Metropolitana, Chile Sumup A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Business Analyst to join our team at SumUp. As a key member of our Support Team, you will play a crucial role in helping us create the most customer-oriented company for our merchants.Key ResponsibilitiesAnalyze the funnel of support touchpoints and lead the performance monitoring and improvement of tools...

  • Business Analyst

    hace 4 meses


    Santiago de Chile Muddy Gecko A tiempo completo

    Business Analyst (Contract) - New Product Introductions (Remote) Micron Corporation (via Muddy Gecko) About Micron Corporation: Micron is a leading global innovator and manufacturer of memory and storage solutions. We empower the world's technology to advance by providing our clients with the memory and storage technologies they need to build extraordinary...


  • Santiago de Chile 23People A tiempo completo

    Semi senior Data Business Analyst Home Office Rango salarial entre: $1.800.000 - $2.100.000 CLP País: Residentes en Chile **Skills**: - Java - Python - ETL - SQL (Manejo de Querys) - Cloud GCP o AWS - Buenos skills de comunicación para poder interactuar con las áreas. - Manejo y elaboración de documentación - Manejo y análisis de proceso de datos -...

  • Business Analyst

    hace 5 meses


    Santiago de Chile Caja de Compensación de Asignación Familiar Los Andes A tiempo completo

    **Business Analyst**: - Publicada hoy por - **CAJA DE COMPENSACION LOS ANDES** Mixta (Teletrabajo + Presencial) Analista Región Metropolitana de Santiago Providencia **¡Sé parte de Caja Los Andes y de Gerencia Corporativa de Clientes y Canales!** Apoyamos en el bienestar social a millones de familias de nuestro país e impulsamos iniciativas...


  • Santiago de Chile 23People A tiempo completo

    Semi senior Business Analyst Híbrido Salario: 2.700.000 CLP Residentes en Santiago de Chile **Skills**: - Licenciatura de una institución acreditada - Experiência en compañía de seguro excluyente - Experiência en proyectos de seguros comerciales/anualidades. - Conocimiento en la terminología de seguros de vida y estructuras de datos. -...


  • Santiago de Chile 23People A tiempo completo

    Semi senior Business Analyst Híbrido Salario: 2.700.000 CLP Residentes en Santiago de Chile **Skills**: - **Experiência en compañía de seguro (excluyente)**: - Licenciatura de una institución acreditada - Experiência en proyectos de seguros comerciales/anualidades. - Conocimiento en la terminología de seguros de vida y estructuras de datos. -...

  • Senior Knowledge Analyst

    hace 3 semanas


    Santiago, Metropolitana, Chile Boston Consulting Group A tiempo completo

    ROLE SUMMARYAs a Senior Knowledge Analyst at Boston Consulting Group, you will play a critical role in driving business growth and innovation by leveraging your expertise in financial institutions and digital transformation. You will work closely with our team of experts to develop and deploy leading-edge knowledge assets, tools, and methodologies that...

  • Senior Treasury Analyst

    hace 4 semanas


    Santiago, Metropolitana, Chile Goodyear A tiempo completo

    Job Title: Senior Treasury AnalystJob Summary:The Senior Treasury Analyst will be responsible for managing treasury activities in the country, supporting regional strategies, and ensuring compliance with accounting principles and treasury procedures. The ideal candidate will have a strong analytical background, excellent communication skills, and experience...

  • Senior Treasury Analyst

    hace 3 semanas


    Santiago, Metropolitana, Chile Goodyear A tiempo completo

    Job Title: Senior Treasury AnalystJob Summary:The Senior Treasury Analyst will be responsible for managing treasury activities in the country, supporting regional strategies, and ensuring compliance with accounting principles and treasury procedures. The ideal candidate will have a strong analytical background, excellent communication skills, and experience...

  • Business Analyst

    hace 5 meses


    Santiago de Chile BBK+2Brains A tiempo completo

    Get Coach ProSomos una consultora con más de 350 profesionales que integran la creatividad, tecnología, negocios y marcas, con equipos de alto desempeño, diversos, colaborativos y cercanos, para crear soluciones de vanguardia de impacto positivo y relevancia. Contamos con gran experiência en el mercado Latinoamericano trabajando con marcas reconocidas...

  • Senior Knowledge Analyst

    hace 3 semanas


    Santiago, Metropolitana, Chile Boston Consulting Group A tiempo completo

    Senior Knowledge AnalystAbout the Role:We are seeking a highly skilled Senior Knowledge Analyst to join our Financial Institutions team at Boston Consulting Group. As a Senior Knowledge Analyst, you will play a critical role in providing industry expertise and insights to our clients.Key Responsibilities:Collaborate with case teams to develop knowledge...