Account Executive
hace 4 semanas
Job Title
Account ExecutiveJob Title: Account Executive
Location: Lima - Peru (Main Location) – Secondary Location Santiago - Chile
About Your Business Area/Department:
At Amadeus we work in a pleasant and dynamic environment, where we interact with the different departments of the company. Also we are 100% focused on our clients’ needs and company objectives. In the Travel Sellers area working with medium strategic and high potential travel agencies is a crucial area of our organization, we focus on driving business growth through effective buying and selling strategies, as well as maintaining strong relationships with our valued customers.
Summary of the role:
Manage the commercial relationship of existing and potential customers within an assigned territory in cooperation with the ITAM, IT Sales, Customer Solutions, and other teams along Amadeus in order to maintain a high standard of customer satisfaction and profitability. Identify new business opportunities based on Amadeus values and Amadeus commercial policies in order to contribute in sustaining and growing Amadeus market share and revenues getting long-term success with the customers.
In this role you’ll:
Retain and grow existing market shares and revenues:
- Adopt a consultative approach
- Identify specific requirements and expectations for existing clients
- Follow-up with Customer Experience and ensure that customer satisfaction is increased
- Identify new opportunities and propose solutions to improve customer profitability/efficiency.
- Develop customised account and account development plans (ADP) for each client and update CRM with all opportunities related to customers
- Develop Amadeus share of wallet for customers in the portfolio in order to increase Amadeus market share
Manage all commercial matters related to accounts:
- Execute & process the operational requests received from customer
- Ensure that customers use Amadeus technology in the best way & that established performance, productivity & service metrics are achieved
- Cascade the information of new product & solution releases to customers in a timely manner
- Work with IT Sales/ITAM or Customer Solutions to retain and grow IT portfolio
- Organise regular business reviews for follow-up purposes and deep-dive sessions on specific items
- Work closely with Commercial Operations to get business cases approved for renewal and development of market share
About the ideal candidate:
Relevant Work Experience
Minimum 5 years’ experience of Amadeus IT product range / product strategy and experience in IT solutions sales, marketing, account management and/or project management in a commercial and business environment.
Education
University degree in Business Administration, Information Technology, Computer Science, Tourism, Engineering or equivalent IT related work experience
Knowledge, Skills and abilities:
Ability to communicate effectively, both verbally and in writing.Strong organizational skills with a high attention to detail.Ability to analyse objectives, considers options and plans.
What we can offer you:
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